Los Jacales Restaurant

Customer overcharged for menu items and unauthorized gratuity added to bill.

Hair found in food and staff not wearing hair nets

Poor food quality and unprofessional staff behavior reported.

The server was rude and provided poor customer service.

Rude service and poor food quality during the restaurant reopening.

Slow service and cold, flavorless food provided.

Staff were inattentive and disorganized, causing long wait times for service.

The restaurant is accused of fraudulent use of FEMA resources.

The soup served was not fresh and had a bad odor.

Incorrect order, overcharged, poor customer service, and unsanitary conditions.

staff displayed poor hygiene and unsanitary food handling practices

Waitress failed to provide service or check on the table

Incorrect order received and food quality caused a dental injury.

Restaurant charged undisclosed to-go fees without prior notification.

Under-cooked food and unhelpful management response to customer complaints.

The food served was bland and lacked flavor.

Dirty tables and poor service from inattentive staff.

Restaurant failed to provide advertised food item after confirming availability.

Food quality is bland and plating causes items to become soggy.

Unavailable menu items and inattentive staff using phones during service