LOS POTRILLOS RESTAURANT
🍽️ Restaurants · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The customer experienced a significantly longer wait time than promised.
Business reply on Google
We sincerely apologize for the delay you experienced, Dane. Your feedback is invaluable, and we are committed to improving our service at our Mexican Restaurant in Philadelphia. Thank you for bringing this to our attention.
The restaurant failed to provide a refund for an incorrectly placed order.
Business reply on Google
We're sorry to hear about your experience, Duran. This situation is not reflective of our standards. Please reach out to our customer service team directly for prompt assistance with your refund. Thank you for your feedback.
Unfriendly staff and cold food served during a birthday meal.
Business reply on Google
Thank you for your feedback, Isabel. We sincerely apologize for your experience during your birthday celebration. Your concerns about service and food temperature are important, and we will address them to improve.
a maggot was found in the food served
Business reply on Google
Hi miss KJ We are so sorry to hear that Why didn’t you bring the item back so we could get you a refund?
The restaurant served spoiled chicken that tasted poor for the price.
Business reply on Google
Hi miss we are very sorry to hear we just opened the place we are not doing big baches I don’t understand how we could possibly served old food Let us know how to recompense you for mistake ?
The food portion was small and the quality was poor.
Business reply on Google
We regret that your experience didn't meet expectations, Top Cat. Your feedback on portion sizes and flavor is valuable, and we will address these concerns to improve our offerings at our Mexican Restaurant in Philadelphia. Thank you.
The chicken burrito was small, overpriced, and lacked flavor.
Business reply on Google
We appreciate your feedback, Rida Aylan. We're sorry to hear that your burrito didn't meet your expectations. We'll review our portion sizes and flavors to improve. Thank you for sharing your experience with our Mexican Restaurant in Philadelphia.
The delivered chimichanga was wet and soggy.
Business reply on Google
We sincerely apologize for your disappointing experience, Ashley. Your feedback regarding food quality and service is invaluable. We’re committed to addressing these issues and enhancing our offerings at our Mexican Restaurant in Philadelphia.
The beef birria tacos were dry and lacked flavor.
Business reply on Google
We're sorry to hear about your experience, Melanie. We appreciate your feedback on the beef birria tacos and sauce. Your comments will help us improve. We hope you’ll consider giving us another chance at our Mexican Restaurant in Philadelphia.
The food quality was poor and the service was unsatisfactory.
Business reply on Google
We appreciate your feedback, Philadelphia Wanderer, and apologize for your disappointing experience. Your concerns are important, and we are committed to improving our food and service at our Mexican Restaurant in Philadelphia. Thank you for sharing.
Small portions, high prices, weak sauce, and poor service.
Business reply on Google
Thank you for your feedback, Jacqueline DcapitalG. We're sorry to hear that your experience didn’t meet expectations. Your comments on pricing, taste, and service are noted, and we appreciate your input as we strive for improvement at our Mexican Restaurant in Philadelphia.