Lotus
💅 Beauty & Spa · San Diego
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Gel nails lifted prematurely due to improper curing.
Business refused service despite advertising a children's haircut price.
Technician provided poor quality service after customer declined an upsell.
Business reply on Google
Hello, we are sorry that you did not enjoy your experience with us. Our nail technician was not giving you an attitude nor upset that you declined the gel polish, as that does not matter as long as our clients are happy with the results. In this case, you were not. However, before the polish was even finished, you kept pulling away to inspect, and the technician feared that it would mess up. The polish wasn’t rushed, we shouldn’t be penalized for being effective at our task. Nail polish varies depending on the brand and color, and the formula affects how the polish consistency will come out whether its runny or thick is depends on the manufacture and has nothing to do with us. When we apply the top coat and finish with the service, the polish will then come out as desired. The prices of our gel polish is as listed and cannot be compared to prices in other parts of the country, it can only be compared to price in the area which is $15. When you buy a bottle of wine in a restaurant, the prices are higher then when you buy at a grocery so you cant just say because it cost $8, were overcharged because our prices reflect our ability to keep our business operating. A regular manicure is
Technician used painful, reckless removal methods and applied thick, inconsistent…
Business reply on Google
Thank you for taking your time to voice your concern. We are sorry to hear about your nails experience. We are currently looking into the matter and would appreciate it if you could let us know which day you came in and who your technician was as we have not done a ombré set it in a while. Feel free to reach out to us at (619)532-1969. Thank you and we look forward to hearing from you!
Uncomfortable temperature and poor quality nail service provided.
Business reply on Google
Hello Courtney, thank you for expressing your concerns. Your issues are heard loud and clear. We apologize about your nails being thick. Unfortunately to obtain long acrylic, they are made to be thick in order for them to not break off easily. We’d like you to come in and fix your other concerns. Again, we apologize for not meeting your expectations and would like to make up for our mistakes.
poor quality nail application and rude staff service
Poor quality nail application and unprofessional staff behavior.
Business reply on Google
Hello, Thank you for taking the time to voice your concerns. We’re so sorry to hear about your experience. We are more than happy to have you come back and we will get it redone whenever you have time.
Technician caused physical injury and failed to replicate requested nail design.
Business reply on Google
Hello, Thank you taking the time to express your concerns with your experience. We’re so sorry to hear about your cuticles, we feel awful knowing that we caused you any sort of pain. We’re deeply apologetic for what you went through and there are no excuses for it. We also apologize for your nails not turning out as you’d initially expected, we’d like you to come back in for a repair at no cost. Again, we apologize that our service did not reach your expectations and strive to do better next time.
Gel manicure chipped and peeled within five days of application.
Business reply on Google
Hello, Thank you for taking the time to give us a feedback. We would like to apologize for your recent experience and your disappointment in the service. There could have been numerous of factor as to why your nails were chipped and we will check to ensure that out products meet the high standards our customer expect. If your nails are chipped, please come back and we would redo them with no charge.
Nail polish quality is poor and chips within twenty-four hours.
Business reply on Google
Hello Colleen Fowler, your concerns are heard and we understand you’re feeling disappointed about your experience. We deeply apologize to learn that we didn’t live up to your expectations. Please know that we’d like to make this right for you. We would like to compensate by offering you to come in and get it fixed. Your feedback is very valuable to us, thank you for taking your time to write a review, we highly appreciate your service. We hope you’ll give us an opportunity to earn your business. Don’t hesitate to contact us through email/number for any questions!
Technician provided poor service and unprofessional hygiene practices.
Business reply on Google
Hi Chelena, Thank you for your feedback back. May I ask when is the services provided ?
pedicure failed to remove dead skin from feet
Business reply on Google
Hi Darlene, Thank you for providing your feedback. I apologize that our service did not satisfy your expectations. Please come back and request for callus removal option with no charge.
Staff exhibited rude behavior and discriminatory practices toward a male customer.
Business reply on Google
I appreciate very much for your feedback.
Hairstylist performed a poor dry cut resulting in uneven hair growth.
Business reply on Google
I appreciate very much for your feedback.