Lotus Inn- Hobby
🏨 Hotels & Travel · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff harassed customer regarding a service animal and called police.
Business reply on Google
We are extremely sorry about the incident sir. But they said you were waiting for the owner of the service pet. We cannot allow people to wait at the property with a service pet for someone else sir, because that will be a liability issue. We just don’t allow people who don’t have a room at the site for the safety of our customers. Once again we are sorry about the incident sir. Also we do have a guest staying with us for a long time who has a service dog staying at the property.
hotel room was dirty with broken amenities and unpleasant odors
The property is unclean and the advertised breakfast is missing.
Room had mold, cigarette burns, and an insecure door lock.
Front desk staff provided rude service and refused to quote prices.
Management refused to renew stay despite vacant rooms during severe weather.
Hotel failed reservation and provided unsanitary, stained room conditions.
Staff entered room without knocking and made the guest feel unsafe.
Staff refused check-in due to conflicting age policy requirements.
The room has bed bugs, foul odors, and contaminated water supply.
Business reply on Google
We are so sorry to hear the experience that you had maam. But the picture in the review is not from our hotel. We don’t have those kinds of sheets or the carpet. We have three Lotus Inn’s in Houston, two of them on Beltway 8. You might be reviewing the wrong hotel maam.
Hotel has pest infestation, unsanitary water, and broken air conditioning.
Business reply on Google
We are very sorry for your experience sir. You can contact us on 713-991-4400 and give us your information and we will help you out in the best way possible. Once again we are very sorry for your unpleasant stay
Unclean room provided without prior notification of smoking status
Business reply on Google
We are very sorry for the inconvenience caused to you for the stay. Can you contact us at 713-991-4400 and we will take care of you sir. Once again we are very sorry for the uncomfortable stay at our property.
hotel room is unsanitary with mold and broken security features
Business reply on Google
We are so sorry about what happened with the experience you had with our hotel. We are willing to make up to you. Can you let us know which room it was that you stayed ma’am? We are going improve ourselves and take more care about it. Thank you for bringing it to our notice ma’am.
The hotel room had bed bugs and the manager was abusive.
The hotel room lacked the advertised jacuzzi amenity.
Staff members were rude during phone inquiries.
The staff displayed unprofessional and rude behavior toward the customer.