Love Nails Salon
💅 Beauty & Spa · Campbell
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Manicurist caused bleeding and provided poor quality nail application.
Business reply on Google
Sorry for happening but unfortunately we don’t know who you are by anonymous name . Please contact us directly by this number 408-429-8140 , we will try our best to take care of you .
Staff attempted to overcharge for gel removal service
Poor nail design quality and unhelpful staff response
Business reply on Google
Hello Melani, this is Lisa, I’m managing Love Nails. We just received your review, and are so sorry we couldn’t reach your expectation but I hope you’ll give us a chance to correct it. You may come back so I can look at that. You can text me at number 408 4298 140 and send me a picture of your nails and we will take care of that.
Gel polish chipped and nails detached within one week of service.
Business reply on Google
Hello Denee, I hope you had a warm birthday.🎂 We're so sorry that your experience did not match your expectations but we reminded all our clients to “please come back or give us a call if anything happens to your nails“ . Sometimes, nails popping off is a normal situation and can occur due to nail bed shape or stress of that day. If you’re around the corner please stop by for we can take a look and fix for you . You can text or call us at 408-429-8140 . Thanks
Poor quality manicure and refusal to provide corrective service
Business reply on Google
Hello, At Love Nails, we try to give our clients the best service , If so, you could’ve easily communicated with us even via phone. You rate us a 1 star without explanation, especially being that most of your (few) reviews are negatives? It’s not fair to businesses who work ethnically and faithfully to deliver our clients the most satisfying service.
poor quality of basic cuticle cleaning and nail maintenance
Business reply on Google
Hello Lindsay! This is Love Nails’ manager, Lisa, and it’s definitely possible for you to return and critique us on our services as to what we may have done incorrectly. We do apologize for your subpar experience and we totally welcome you back in for a fix-up on your nails.
Staff member displayed unprofessional behavior and poor customer service.
Business reply on Google
Hello Melody, we haven’t known about your relationship with Apple but it was really unfair when you put your upset on our business to give us low rating for one employee out of the numerous others. We wish that you can find out what the reason why she couldn’t do your nails. Yes, our salon has a new nail technician. She’s sweet and hard working but unfortunately she works for only 2 hours a day for a couple days a week because she has to take care of her kids. She has 2 kids who have autism, who both require the majority of her attention for their general development. We hope our explanation is satisfactory to you.
Nails began falling off within two weeks of application.
Business reply on Google
Hello Brianna, This is Lisa, I’m managing Love Nails, we apologize that our service did not satisfy your expectations and we always welcome clients back for fixing. The price is always clarified before service. Please contact me at 14085655565 for directly care. Thank you.
Poor polish application and strong chemical odors in the salon.
Business reply on Google
Hello, I’m Lisa from Love Nails! My staff and I thank you for your review with feedback on the experience in our shop. We do the best in order to secure a lovely experience for clients in our shop. Our shop is quite newly built and is only three years old so there’s a lingering scent. We clean, vacuum, and purify the air yet the scent lasts. Thank you for coming to our salon and for your business.
Customer was overcharged for a manicure and pedicure service.
Business reply on Google
Thanks for your business with us. We hope you had a wonderful wedding! I believe you misinterpreted the pricing because the gel manicure is $35 but the price changes since you also had a pedicure. The different types of pedicure packages all have different prices, but a basic gel pedicure, it by itself costs $45 and an additional $5 or more based on the type of design. Thank you!
Staff treatment of clients has declined significantly since the pandemic.
Business reply on Google
Hey Lucero! Thank you for your feedback! As you know Covid made everything cost more than it did before, and we try our best to please our clients. We actually care even more about their health because of this pandemic. Our basic price is about the same as before and it’s scale. Happy New Year!
Inconsistent service quality and unequal treatment of customers.
Business reply on Google
Thanks for your business today , I really appreciated you bringing this issue to our attention. We supposed to offer everyone a beverage, sorry if my employees did not remember that. We hope, you will give us another try with better expectations!
Appointment scheduling failure and poor quality nail service provided
Business reply on Google
We apologize that our service did not satisfy your expectations.
The manicure quality was poor despite the high price.
Business reply on Google
I’m so sorry your bad experience from us . I hope you can come back to give us a chance to give you better service.