Love's Truck Care
🚗 Auto & Repair · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff installed incorrect tire size causing safety concerns and additional costs.
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience and frustration you encountered. Your feedback is important to us, and we will use it to improve our services. We regret any disruption this caused to your schedule.
Excessive seven hour wait time for a minor trailer repair.
Business reply on Google
Thanks for sharing your experience. We apologize for the inconvenience you faced at our Jacksonville location. Your feedback will be addressed with the General Manager. We hope to serve you better next time.
mechanic failed to perform requested grease job on truck components
Business reply on Google
Scott, we regret the issues you encountered during your visit. Your feedback will be communicated to the General Manager in Jacksonville. We invite you to give us another try in the future.
Excessive pricing for a simple clearance marker light replacement
Business reply on Google
We appreciate your feedback, Hadgu. Your experience is important to us, and we'll make sure the General Manager is aware. We invite you to visit us again.
Excessive seven hour wait time for routine maintenance and tire replacement.
Business reply on Google
Thank you for sharing your experience, Jose. We apologize for the delay and appreciate your patience.
Staff attempted to upsell unnecessary tire repairs through dishonest claims.
Business reply on Google
Thank you for your review. We regret any inconvenience and will take your feedback into account to improve.
The restaurant served bone-in chicken instead of boneless.
Business reply on Google
We apologize for your recent experience, Bobby. Your feedback is important, and we'll make sure the General Manager is aware. We hope to see you back sometime.
Staff refuses to assist or inquire about service needs.
Business reply on Google
Thank you, Zack, for taking time to provide feedback. We’re sorry for the frustration you’ve experienced. We appreciate your feedback and will share it with the team to improve our support and availability.
Technicians caused fuel leaks and overfilled oil during a slow service.
Business reply on Google
Thank you, Sergiu, for taking time to provide feedback. We’re sorry to hear about your experience. We appreciate your feedback and will work on improving professionalism and speed at this location.
The mechanic was unavailable for a scheduled service inspection.
Business reply on Google
We are sorry to hear your visit was not as expected, Sam. Our customers are our top priority and we are sorry that was not reflected in your recent visit. We will work with the store to ensure a positive experience for all of our customers.
Business provided incorrect information regarding tire balancing services.
Business reply on Google
We are sorry to hear your visit was not as expected, Keith. Our customers are our top priority and we are sorry that was not reflected in your recent visit. We will work with the store to ensure a positive experience for all of our customers.
Long wait times and inability to perform requested trailer repairs.
Business reply on Google
We are sorry to hear your visit was not as expected today, Mandeep. Our customers are our top priority and we are sorry that was not reflected in your recent visit. We will work with the store to ensure a positive experience for all of our customers.
Excessive wait time due to lack of qualified staff
The actual wait time significantly exceeded the estimated time provided.
Night shift employee hangs up on callers.
excessive wait times and lack of productivity from staff
Inefficient service queue management and lack of clear registration rules