Lucas Moving Co.
🔧 Home Services · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The final moving cost exceeded the initial price quote.
Business reply on Google
Hi Kathleen! We moved you 2 years ago, your quote was $650 based on 3 hours, you agreed you understand if the hourly rate took longer we would adjust price.. you misinformed us of the complex loading situation which caused your move to take an additional 2.5 hours. I did my best to work with you I'm sorry you're having a bad enough day to right a review 2 years later to bash a small company that strives to make everyone happy, you can't please everyone I suppose. Happy holidays.
Company refuses to provide full compensation for damaged property.
Business reply on Google
( item damaged was a instapot plastic handle) (the plastic handle chipped off on the side) Hi Naman! I'll be totally honest I offered a full replacement for your item, I had a nearly brand new insta pot at my home you refused. You were specifically looking for a full cash payout for an item you didn't pack in a box that was still a fully functional item. The item had a peice of plastic cracked off. I still gave you 50$ for a 80$ item you can buy on Amazon. As you can see from the plentiful 5 star reviews we take care of our customers and we always have. I'm glad we did an awesome job moving as we always do. Thank you for your business!
Movers had suspended licenses and damaged furniture due to poor packing.
Business reply on Google
Hi David! I did not take care of your move. We referred other movers which you used because I was not available for your dates. I'm sorry it did not work out with who you used! I wished I could've been available for you to give you the 5 star service we provide! Best wishes going forward. Austin Lucas
Company failed to schedule the confirmed move date
Business reply on Google
Hi Evan! We offered a very early morning slot for you on the same day, as well as the following day at a discounted rate. You declined both options we offered to accommodate you. As you can see by our reputation we wouldn't leave you hanging as you've stated above.. I'm sorry you didn't get to receive our 5 star service like all of our other customers! Best wishes going forward, Austin Lucas
The moving company damaged furniture and left a mattress dirty.
Business reply on Google
Hi! We don't recall doing a job for you, there must be a misunderstanding, What is your name? We would like to resolve any issue at hand. Our company only gives 5 star service. Thank you