Lucky Cat Dim Sum Restaurant
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to remove unwanted tea and served burnt fried tofu.
restaurant staff failed to answer phone calls before closing time
Business reply on Google
Sorry about that, we usually good at picking up calls before 215. Unfortunately though, we’re closed for lunch shift today. (As we have updated hours just so we could better train our new staff, and make sure that new staff are in line with our standard) sorry for the inconvenience:)
Restaurant served undercooked food and refused to remove it from bill.
Business reply on Google
Sorry about how you feel sir, but the beef short ribs you asked to be cooked is a type of corned beef marinade, so no matter how much you cook it, it’s gonna be pink, the type of pink that is like corned beef or pastrami. Also we use thermometer for all our cooked meat/dumplings, we do not send it out until it’s 200 degrees + except when it comes to shrimp because we don’t want it to be overcooked. I as the owner wasn’t around at the time when this confusion happened, otherwise I’ll be happy take it off your bill because you didn’t like it, but I won’t accept the fact that what you “think” is what is actually is. The food is fully cooked. And if you like to have your $6 back, I’ll be happy to refund you, but please do not disrespect my food :)
Staff forced unwanted gratuity and provided poor service near closing time.
Food served cold and soup dumplings lacked soup
Several food items were of poor quality and overpriced.
The restaurant had poor ventilation and weak air conditioning.
undercooked food and missing menu items
Restaurant was uncomfortably hot and staff provided poor service
Slow service and poor quality, cold food served.
Business reply on Google
😂 seems like somebody’s husband is being pressured by a wife to write a bad review to kill a small business, scroll down to see “Nancy” review what nasty people. And to make up all these lies, thanks to people like yall, all the small businesses that people love are closing down. Anyhow yall are entitled to your opinion, also about my egg tarts, I have videos in my instagram making them by hand, these are called cookie dough shell in case you are wondering. And the ones you’re mentioning is called layered flaky dough, which I made before in my IG, But I’m assuming you’re an expert so you’re never wrong :) no real decor 😂 should we have some dragons and bamboo hats around to be real for yall?
Waitress was rude and service was significantly delayed
The food was bland and the service was inattentive.
Staff failed to refill water during the meal.
Business reply on Google
Would love to know more? Did you ask for water and we didn’t refill it or? Are you that angry because water ruined your whole experience? Or really it seems like you just want to leave us a negative to hurt our business for no reason, or maybe you just being childish and leaving us a negative because your friend wants you to leave us a negative to bully us. Bless your heart.
Inattentive staff caused long waits for food and the final bill.
Business reply on Google
Sorry we couldn’t meet your high standards during a holiday rush. We will try to be better and better,but to maliciously leave us some negative review to hurt our business is such a low things to do.
restaurant failed to seat group of six despite available tables
Business reply on Google
Sorry that have happened, I’ll talk to my staff about it. we’ll make sure we’ll make it right next time when y’all come visit. Fan Chef and owner
The fried rice was poorly prepared and lacked flavor.
Business reply on Google
Would love to know where we could find lucky cat bun in the supermarket lol Your taste bud must be more refined than our regulars that love our fried rice :)
Staff prematurely removed party from waitlist without calling them.
excessive wait time for food service
The restaurant closed the kitchen after a forty-five minute wait.
Business reply on Google
Sorry that have happen, I will check in with the staff, please let us make it right next time you visit.
Long wait times and disorganized service resulted in missing food items.
Business reply on Google
I’m sorry that have happened to your party, my staff are still new and need more training, and we will work harder to make that better. We will make it right next time you visit :)