Lucky Nail Supply
💅 Beauty & Spa · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business is closed on Saturdays when the customer is available.
The staff was rude and the matte coat product was poor.
Business reply on Google
We’re very sorry to hear that you had an unsatisfactory experience at our store. We sincerely apologize for any inconvenience this may have caused! To help us internally investigate and properly address this issue, could you please provide us the order number on your receipt or the phone number used during checkout at our store? We truly appreciate your honest review and feedback, as it helps us improve our products and services. Additionally, please let us know which Jackie matte top coat that you have issues with, so we can better assist you! Thank you and we look forward to resolve this with you.
Business is incorrectly categorized as a hair store.
pedicure bags are poor quality and break upon opening
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your experience and would like to help resolve the issue. However, we’ve checked our records and don’t see a purchase under your name. If you could provide us with a receipt or any details about your transaction, we’d be happy to assist you further. Please feel free to contact us directly at 512-515-9999 We truly value our customers and strive to ensure everyone has a great experience. Thanks! Lucky Nail Supply
items paid for were not included in the shopping bag
Business reply on Google
Hi Mike Jones, we always scan items and put it in a bag. Can you take a picture of your receipt and circle the items missing? We will check the cameras and reply immediately. Please call us at 512 515 9999, we will check it for you. Thanks 🙏
staff ignored customer to talk while they waited to pay
Business reply on Google
Hi Tiffany, we are truly sorry about this incident. Customer service is our first priority. We will make sure all our staff understand and work upon this value. Once again, we are sorry and hope you come back again. Thank you for your good feedback.
The business sold monomer containing prohibited MMA ingredients.