Lucky Strike San Jose
🎬 Entertainment · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
bowling lanes are warped and uneven
Business reply on Google
Hi Scott, thank you for your review. Your comments regarding this matter are important to us, and we’d like to learn more. Please email [email protected] with your name, phone number, and the location you visited.
Bowling lanes malfunctioned and manager abruptly terminated the party's games.
Business reply on Google
Hi Jonas, thank you for letting us know about your visit. Your comments regarding this matter are important to us, and we’d like to address your concerns directly. Please email us at [email protected] with your name, phone number, and the location you visited so we can connect with you.
Understaffing caused excessive wait times and poor service availability.
Staff member was rude and failed to resolve game card issues.
Business reply on Google
Hi Cassandra, we’re truly sorry to hear about your one-star experience. Your comments regarding this matter are important to us, and we’d like to learn more so we can make improvements. Please email [email protected] with your name, phone number, and the location you visited so we can follow up.
Bartenders overcharged customers and misrepresented their roles to hide potential theft.
Business reply on Google
Hi Melissa, thank you for your review. Your comments regarding this matter are important to us, and we’d like to learn more. Please email [email protected] with your name, phone number, and the location you visited.
Unreasonable pricing for children and poor service regarding water and cleanliness.
Business reply on Google
Hi Christiana, thank you for letting us know about your visit. Your comments regarding this matter are important to us, and we’d like to address your concerns directly. Please email us at [email protected] with your name, phone number, and the location you visited so we can connect with you.
Rude staff, restrictive ID policy, and slow food service.
poor service and long wait times for food and checkout
Business reply on Google
Hi there, thank you for sharing this review about your experience. Your comments regarding this matter are important and we kindly ask that you email us at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
Bowling equipment was damaged by the ball return mechanism.
Business reply on Google
Hi there, we appreciate you sharing this review about your experience. Your comments regarding this matter are important and we kindly ask that you email us at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away
long wait times for drinks and inability to resolve billing issues
Business reply on Google
Hi Pierre, we're sorry to hear about the service you experienced. Please let us know if you have more to share at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
Bowling lanes are poorly maintained and pricing is excessively high.
Business reply on Google
Hi Eric, thanks for sharing this review about our prices and your overall experience. Please let us know if you have more to share at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away.
Excessive wait time due to understaffing at the bowling alley.
Business reply on Google
Hi John, we’re sorry you experienced a long wait time. We’re constantly looking for ways to improve our efficiency and your feedback is very much appreciated. We have sent this along to our operations team and we thank you for taking the time to reach out to us. We hope to see you again soon!
Staff provided poor service and failed to resolve arcade machine issues.
Business reply on Google
Ramkumar, we pride ourselves on providing a world-class bowling experience and we’re very sorry to hear that we didn’t meet your expectations this time. Would you give us a chance to make this right? Feel free to send us a message at [email protected] and include your name, phone number and center you visited so we can get in touch with you right away.
Business operating hours are inconvenient for the customer.
Business reply on Google
Hi Ron, we’re so sorry to hear about this experience. Please email us at [email protected] and include your name, phone number, and the center you visited so we can get in touch with you right away. We’re always looking to improve our guest experience and your feedback is much appreciated!
Unexpected mandatory service fee added to the final bill
Business reply on Google
Junior thanks for reaching out and please accept our apologies for this matter. Please email us at [email protected] and include your name, phone number and center you visited so we can get in touch with you right away.
Management failed to replenish food for a children's birthday party.
Business reply on Google
Stephen thanks for reaching out and please accept our apologies for this matter. Please email us at [email protected] and we will do our best to try to make this right for you.
Manager acted unprofessionally by berating an employee in front of customers.
Business reply on Google
Hi Marcus, please accept our deepest apologies for your experience with our staff. This behavior is certainly not representative of our company values and standards—and we’re sorry that you had to experience this during your recent visit. Your comments regarding your encounter are very important to us and we’ve sent them along to our corporate operations team who will take appropriate action. Please email us at [email protected] and we will do our best to try to make this right for you.
unauthorized charges added to bill and unhelpful management
Business reply on Google
Laura we’re sorry for this miscommunication and we want to assure you that your recent experience at our Bowlero bowling center is not representative of our company standards for service. We’ve sent your feedback to our corporate operations team who will work with our staff to ensure that our policies and pricing are communicated more clearly moving forward. Again, we apologize for the inconvenience and we thank you for bringing this to our attention.
Equipment failure, poor service, weak drinks, and unsanitary glassware.
Business reply on Google
sophia we work diligently to keep our lanes well maintained for our bowlers, and we are sorry to hear that the lane conditions were not satisfactory during your last visit. We have sent your comment along to our maintenance team and appreciate you bringing this to our attention.
Long wait times, rude management, and poor handling of a guest.