Luis Auto Center
🚗 Auto & Repair · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
mechanic failed to diagnose specific issue and provided poor communication
Business reply on Google
Hello. Thank you for your feedback. We’re sorry to hear about your experience and appreciate the chance to clarify. You came in for a vibration, and our inspection showed multiple issues that could be contributing. When a vehicle has more than one source of vibration, it can be difficult pinpoint the exact cause without addressing those underlying issues. We explained the codes and also let you know that the $100 diagnostic fee would go towards repairs if you chose to move forward. We apologize if our communication wasn’t clear. If you have any questions please feel free to call us. Happy Holidays!
mechanic falsely claimed brake pads failed inspection
Staff provided poor service and attempted to upsell unnecessary tire replacements.
Business reply on Google
Good afternoon David, Thank you for taking the time to share your experience. We’re truly sorry to hear that your visit did not meet expectations. Providing clear communication and professional service is important to us, and we apologize if that was not reflected during your visit. Regarding the tire inspection: According to the NC State Inspection guidelines, it is ultimately up to the licensed inspector’s discretion—based on criteria outlined in the official state inspection manual—whether a tire passes or fails. Our inspector made the call with safety in mind, as we aim to keep you and everyone else on the road safe. We understand that another station may have reached a different conclusion, which can happen due to the subjective nature of certain inspection elements. We appreciate all feedback, as it helps us improve. Thank you again, and we wish you the best.
The business owner provides poor customer service.
unprofessional staff and failure to repair the vehicle
Mechanic misdiagnosed vehicle issue and attempted to overcharge for unnecessary repairs.
The shop failed to complete the alignment and reset the module.
Customer was left on hold for forty-five minutes before being disconnected.
The business installed used parts and is now unresponsive.
Business reply on Google
Good afternoon, Mr. Nunez. I would love to reach out to you regarding this review; however, I have no record of you in our system. If you have posted this review on the wrong business, I would greatly appreciate you removing it to post it on the appropriate business page. If you are indeeda a customer of Luis Auto Center, please rest assured we do not ever use old or salvaged parts. If you have had an issue getting through via telephone, I do apologize. We make every attempt to answer calls; however, we do run a busy shop and are often on other calls or assisting customers in the office. I invite you to bring your vehicle into the shop at your earliest convenience so that it can be evaluated and if any part we have replaced has gone bad it will be under warranty and can be replaced with no problem. We stand firmly behind our work and appreciate our customers allowing us to resolve any issues that arise. Unfortunately, we have not had this opportunity with you as we have not spoken with you and you have not brought the vehicle in to be checked out. Additionally, as I mentioned, your name is not in our database so we have no way of reaching out to you regarding this either. We look f
Mechanics falsely claimed unnecessary repairs were needed after tire rotation.