Luna Grill Pacific Highlands Ranch
🍽️ Restaurants · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The food items were missing ingredients and poorly prepared.
The meal price is considered too expensive compared to competitors.
Business reply on Google
Thank you for sharing your feedback with us, Irvin. We truly value hearing from guests who take the time to explain where their expectations weren’t met. Please email us at [email protected] so we can look into this further. Sincerely, Guest Relations, Luna Grill
Staff made racist remarks toward a customer.
Business reply on Google
We want to sincerely apologize for your recent experience at our San Diego location, Adam. This falls short of the high standards that we hold ourselves to, and has been shared with our leadership team to address right away. Please reach out to us at [email protected] so that we can make this right. Sincerely, Guest Relations, Luna Grill
Overcharged for family meal and provided smaller portion sizes
Business reply on Google
Dear Nawal, thank you for letting us know. Please reach out to us at [email protected] so we can investigate further and make things right. Best, Guest Relations, Luna Grill
The portion size is too small for the price charged.
Business reply on Google
Thank you for taking the time to share your candid feedback with us Trianna. We are so sorry to hear that your order from Luna Grill San Diego was anything less than amazing. Here at Luna Grill, we care deeply about the food we serve our Guests. We are REAL Certified by the US Healthful Food Council and choose to serve only the freshest and finest quality ingredients. We are dedicated to supporting locally harvested produce, sustainable farming and local businesses whenever possible, and our prices reflect this commitment to our community and clean food. We hope for an opportunity to serve you again in the future. With Appreciation, Guest Relations, Luna Grill
The grilled chicken wrap was served cold without prior menu disclosure.
Business reply on Google
Thank you for taking the time to share your feedback with us, Bita. We are sorry to hear that the Mediterranean chicken wrap wasn't to your liking. We strive to serve our guests affordable, fresh, and delicious meals. If you would like to chat further, please email us at [email protected]. With Appreciation, Guest Relations, Luna Grill
The managers were rude and passive aggressive toward the customer.
Business reply on Google
We want to sincerely apologize for your recent experience at our San Diego location, Kayla. This falls short of the high standards that we hold ourselves to, and has been shared with our leadership team to address right away. Please reach out to us at [email protected] so that we can make this right. Sincerely, Guest Relations, Luna Grill
Manager shouted at customer and cited false health code violations
Business reply on Google
Dear Marley, we sincerely apologize for your recent experience at our San Diego location. We take all feedback to heart and truly appreciate you bringing this to our attention. Without feedback like yours, we would not be able to improve our systems and re-train our staff so we can deliver a truly amazing experience. Please be so kind and reach out to us at [email protected] so that we can make it up to you. Thank you. Sincerely, Guest Relations, Luna Grill
Small portions and poor quality of food served.
Business reply on Google
Thank you for taking the time to share your candid feedback with us Mark. We are so sorry to hear that your order from Luna Grill San Diego was anything less than amazing. We are dedicated to supporting locally harvested produce, sustainable farming and local businesses whenever possible, and our prices reflect this commitment to our community and clean food. We always appreciate the feedback and hope to serve you again soon. We hope for an opportunity to serve you again in the future With Appreciation, Guest Relations, Luna Grill
Staff was rude and dismissive regarding a missing order confirmation.
Business reply on Google
Dear Uliana, thank you for your feedback, it's because of guests like you that we can continue to grow and improve. We hope to have another opportunity to serve you again in the future.
Incorrect order, poor food quality, and double charging for replacement.
Business reply on Google
Dear Muhamed, we sincerely apologize for your recent visit. This is not up to our high Luna standards and leadership has been informed. If you would be so kind as to email us at [email protected] with details on your visit, we would like to chat further!
The party pack portion size is insufficient for the price.
Business reply on Google
Dear Shardae, we sincerely apologize for your recent visit as this is not up to our high Luna standards. Your comments will be brought to management’s attention. If you would like to chat further, please email us at [email protected].
A curly hair was found in the salad.
Business reply on Google
Dear Faraz, we sincerely apologize for your recent visit. This is not up to our high Luna standards and management has been informed. If you would be so kind as to email us at [email protected] with details on your visit, we would like to chat further!
The quality of the grilled carrots has declined.
Business reply on Google
Dear Yasser, we sincerely apologize for your recent visit as this is not up to our high Luna standards. Your comments will be brought to management’s attention. If you would like to chat further, please email us at [email protected].
The food quality and preparation methods were unsatisfactory.
Business reply on Google
Dear Elizabeth, we sincerely apologize for your recent visit. This is not up to our high Luna standards and leadership has been informed. If you would be so kind as to email us at [email protected] with details on your visit, we would like to chat further!
Manager refused to address poor food quality and inadequate service recovery.
Business reply on Google
Dear Mr. Smith, We wanted to reach out and apologize for your recent experience with us. We would love to gather more information about your visit and who you reached out to, as we would like to follow up accordingly. Also, we would truly appreciate the opportunity to make things right, if you could kindly reply to [email protected] with details of your visit, so we can discuss this further. We hope to hear from you soon. Take Care
Order lost, incorrect items received, and rude staff management.
Business reply on Google
TRAVEL, we sincerely apologize for your recent order with us. We have shared your comments with our leadership teams and are investigating what happened with your order. If you could please email us at [email protected], with your name and details of your visit, we would love to chat with you further about your experience. We hope to hear from you soon. Take Care!
undercooked meat served causing potential food poisoning
Business reply on Google
Lux , please accept our sincere apologies regarding your experience with us. We would love to chat with you further and gain more details about your visit. If you could please email us at [email protected]. We hope to hear from you soon. Take Care!
The chicken served is consistently dry, burnt, and lacks flavor.
Business reply on Google
Dear Mary, we sincerely apologize for your recent visit. This is not up to our high Luna standards and leadership has been informed. If you would be so kind as to email us at [email protected] with details on your visit, we would like to chat further!
Long wait times and high prices for small portions.