Lux Nail & Spa

Unsanitary conditions and poor quality nail service provided.

Language barriers and unauthorized service charges caused a poor experience.

Poor quality nail service and unprofessional staff behavior

Customer sustained skin burns from hot wax application during facial service.

Lack of pricing transparency and poor service quality

Staff overcharged for services and performed poor quality nail work.

Staff failed to follow instructions and filed nails too short.

Pedicure service was incomplete and performed poorly.

inconsistent pricing and poor quality of nail service

Staff provided incomplete pedicure services and exhibited aggressive behavior.

Nail technician rushed the service resulting in poor quality application.

Poor service quality and overcharging for a pedicure

Long wait time, poor nail quality, and unprofessional staff behavior.

Staff refused requested nail designs and provided poor pedicure service.

The nail polish application was poor and messy.

Presence of roaches and physical injury caused by staff during service.

The nail application was lumpy and messy.

Technician provided poor nail shaping, caused injury, and abandoned the client.

The business added undisclosed charges to the final bill.

Poor nail quality and unprofessional customer service from the owner.