Luxe at The Highlands
🎬 Entertainment · Columbus
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Management fails to address persistent noise complaints from upstairs neighbors.
Business reply on Google
Thank you for sharing your feedback. We appreciate all reviews, whether positive or negative, as they help us identify opportunities to improve. While we occasionally offer resident engagement events, review participation is always voluntary and residents are encouraged to provide honest feedback based on their experiences. We are always willing to discuss internal issues with residents as they bring it to our attention.
High fees, expensive electric bills, thin walls, and no EV chargers.
Business reply on Google
Thank you for sharing your feedback. We're glad to hear you enjoyed the building and its convenient location. We are sorry to learn that your overall experience did not meet your expectations. We understand that factors such as living expenses, noise concerns, and community amenities play an important role in choosing a home. Resident experiences can vary, and we appreciate you taking the time to share yours. We are always evaluating ways to enhance our community and the services we provide. We wish you and your boyfriend all the best in your future home.
frequent utility outages and poor management responsiveness at apartment complex
Business reply on Google
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience has not met your expectations. We understand how frustrating it can be to encounter multiple disruptions in a short period of time, especially when it impacts amenities and essential services. While some issues, such as the recent water outage, were the result of emergency repairs being performed by the city and were outside of our control, we recognize that the inconvenience was still felt by our residents. We also understand that interruptions to amenities, power outages, and appliance performance can add to that frustration. What concerns us most in your review is your feeling that your concerns have not been met with the level of empathy and attention you deserve. Our goal is always to provide responsive service and open communication, and we are sorry if we have fallen short of that expectation. We never want any resident to feel that their concerns do not matter. We appreciate your honest feedback regarding your experience both before and after moving in. Resident satisfaction remains important to us throughout the entirety of a lease, and your comments help us identify areas
frequent utility outages, broken amenities, and poor management communication
Business reply on Google
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. While unexpected maintenance issues and utility outages can occasionally occur, our team works diligently to resolve them as quickly as possible and communicate updates whenever information is available. The outages you are referencing are part of a repair the City of Columbus is making on the public streets. As soon as we knew about any outage, we immediately sent out communication and were in contact with the city throughout the entire process. We also understand that amenity closures can be inconvenient, and any temporary closures are necessary to complete repairs or improvements for the residents. Regarding the construction, the roadwork taking place is being performed by the City of Columbus on the public streets and is unfortunately outside of our control. We understand the disruption this can cause and appreciate your patience while the City completes its work. We appreciate your feedback and wish you the very best in your future home.
Management charged for routine turnover costs and violated tenant privacy rights.
Business reply on Google
Thank you for your feedback. The term "VACANT" on the carpet invoice simply indicates that the apartment was vacant when the work was completed. It does not mean the carpet was replaced as part of a routine annual turn. Carpet is generally expected to last approximately six years, and it is not our practice to replace carpet every year. The charge assessed at move-out was based on the condition of the flooring and was applied in accordance with the lease terms. Regarding unit entry, we do not enter apartments without notice except in emergency situations. Typical entries occur for bi-annual inspections, resident-requested maintenance, or emergencies requiring immediate access. For non-emergency entries, notice is provided in accordance with Ohio law and our lease agreements. We strive to provide a well-maintained community and professional service to all residents and wish you the best moving forward.
Excessive noise from neighbors and inconsistent management policies.
Business reply on Google
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoy your apartment, but we’re truly sorry for the frustration you’ve experienced. Noise concerns are important to us, and we understand how disruptive this can be. While some noise can occur in apartment living, we want to work with you to address this as best as possible. Additionally, we appreciate you bringing the policy concerns to our attention—our goal is always to communicate clearly and consistently. We value you as a resident and appreciate your feedback.
Poor management, billing errors, unresolved noise, and ongoing maintenance issues.
Business reply on Google
Hi Mya, we truly appreciate you taking the time to share your feedback with us. I'm really sorry to hear about your experience, and I can understand how frustrating this must be. Your concerns are important to us, and we’re committed to using your feedback to make improvements going forward. I also want to assure you that we’ve been in communication with your sister to provide updates and timelines regarding the AC repairs. We completely understand how difficult it is to be without AC, and we sincerely apologize for the inconvenience. Unfortunately, we are dependent on the vendor for the necessary equipment to have moved forward with the repairs. We did reach out to you yesterday to inform you of the replacement date, and I hope this brings you some clarity that we are working diligently to get this fixed. Thank you once again for your understanding and for sharing your experience. Please don’t hesitate to reach out if you have any more concerns. We’re here to help.
poor sound insulation and unhelpful management regarding noise complaints
Business reply on Google
Hi Kelsen Hazelwood, we appreciate your review and sharing your feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We strive for 100% satisfaction and are continuously looking for ways to improve. We wish you the best in your future home.
Heated pool is unavailable and security measures are ineffective.
Business reply on Google
Hello Carla! Carla Gabriela Oliveira, we regret to hear that you had this experience with us. As we discussed, we understand that it can be frustrating when things break/are not working. With the pool being heated year round, it can be very hard on the equipment. We have replaced all of the necessary equipment and the pool has been back up and running since last month. We appreciate all residents patience and understanding as we worked to resolve this issue. We were very sorry to hear about the incident regarding your bike. As we discussed, camera installation in the parking garage began just last week so the cameras were not online at the time of the incident. We expect installation to be fully complete within the next couple weeks. Crime unfortunately does not have an address and we encourage residents to utilize bike locks as well as keeping personal items secure in your home. We will continue our efforts to help locate your bike and I sincerely hope its found soon! If there is anything else we can assist with, please don't hesitate to reach out to us.
Lack of security cameras leads to frequent vehicle damage and theft.
Business reply on Google
Ming Wu, we are sad to hear that you had this experience with us. We have, however, been in communication with you regarding this incident and want to reiterate that until a police report is filed or an insurance claim is made, we are unable to move forward on our end. Please reach out to us at (614) 827-0490 so we may assist you in moving forward towards a resolution.
Excessive noise levels from the pool area disturb nearby residents.
Business reply on Google
Hi Lee Meredith, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your experience living near our community. We do not condone that level of noise and have already addressed the issue.
Excessive noise and disruptive behavior from other tenants remain unaddressed.
Business reply on Google
Hi Shelby Anderson, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
excessive noise from upstairs neighbors causing floor and fixture vibrations
Business reply on Google
Here at Luxe at The Highlands, we strive for excellence, and are disappointed to hear that you received anything less. We'd like the opportunity to discuss this with you. Please reach out to us at (614) 953-6180 at your earliest convenience to discuss how we can turn your experience into a positive one.
Management fails to address noise and privacy issues caused by neighbors.
Business reply on Google
We are disappointed to learn of your experience here at Luxe at The Highlands, but will take this opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (614) 953-6180 to discuss this further.
excessive move-out charges and unresponsive management staff
Business reply on Google
Josh Moss, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.
Management provides poor service and fails to complete maintenance requests.
Business reply on Google
Brittany Fourman, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Poor maintenance, rude management, and insecure package delivery.
Business reply on Google
Hello Ramya, It was a pleasure speaking with you today. I apologize again for your experience and am thankful we were able to come to a resolution. We appreciate you giving us the opportunity to make this right for you. Please don’t hesitate if you need anything else. Have a good day ahead! Thanks, Luxe at The Highlands
Poor building quality, noise issues, and excessive mandatory community fees.
Business reply on Google
Skyler Ortega, we regret to hear that you had this experience with our community. Since your review, we have changed management and would love the opportunity to assist you in the future should you decide to give Luxe at The Highlands another chance!
Loud morning music disturbs residents despite management requests.
Business reply on Google
John Locke, we regret to hear that you had this experience with our community. Since your review, we have changed management and would love the opportunity to assist you in the future should you decide to give Luxe at The Highlands another chance!