M Nails & spa
💅 Beauty & Spa · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait time despite having a scheduled appointment.
Business reply on Google
We apologize for any negative experiences you may have had at our nail salon in the past. We are now under new ownership and have completely renovated the premises, replaced the entire staff, and introduced a wider range of premium services. We sincerely hope you will return to experience the new and improved salon. Thank you.
Staff refused to redo unsatisfactory nail service and acted rudely.
Business reply on Google
We apologize for any negative experiences you may have had at our nail salon in the past. We are now under new ownership and have completely renovated the premises, replaced the entire staff, and introduced a wider range of premium services. We sincerely hope you will return to experience the new and improved salon. Thank you.
Staff was rude and refused to complete the requested nail service.
Business reply on Google
We apologize for any negative experiences you may have had at our nail salon in the past. We are now under new ownership and have completely renovated the premises, replaced the entire staff, and introduced a wider range of premium services. We sincerely hope you will return to experience the new and improved salon. Thank you.
Acrylic nails were applied poorly and resulted in dry, thin nails.
Business reply on Google
We apologize for any negative experiences you may have had at our nail salon in the past. We are now under new ownership and have completely renovated the premises, replaced the entire staff, and introduced a wider range of premium services. We sincerely hope you will return to experience the new and improved salon. Thank you.
Nail polish chipped one day after application
Business reply on Google
We apologize for any negative experiences you may have had at our nail salon in the past. We are now under new ownership and have completely renovated the premises, replaced the entire staff, and introduced a wider range of premium services. We sincerely hope you will return to experience the new and improved salon. Thank you.
Staff are rude, ignore customers, and have limited service availability.
Customer was turned away from nail appointment due to poor service.
The nail technician provided poor service and was dismissive of complaints.
Customer sustained injury during pedicure and received poor quality polish application.
Staff performed an unwanted acrylic nail service instead of an overlay.
Nail removal caused damage to natural nails and cuticles.
Poor nail quality and rude staff behavior.
Poor quality nail service requiring professional correction elsewhere.
The nail technician provided poor quality shaping and painting services.
Nails were shaped unevenly and had a rough texture.
Poor quality nail application and unprofessional staff behavior.
customer was skipped in the queue for another client
poor nail shaping and unprofessional staff behavior
Technician failed to perform requested nail design and polish application.
Poor quality nail repair service provided at an unreasonable price.