M. Vincé Nail Spa
💅 Beauty & Spa · Hilliard
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unexpected high charges and poor quality of nail services provided.
dirty station and poor communication regarding service inclusions and pricing
Business reply on Google
Thank you, Annie, for being part of M Vince since we first opened. We truly appreciate your continued support, and we’re very sorry that we let you down during your most recent visit. Your feedback is important to us because it helps us identify where we need to improve, especially with communication, service expectations, and making sure every station is clean and ready before seating a client. We would really appreciate the opportunity to earn back your trust. If you’re willing to give us another chance, your next manicure or pedicure of your choice will be complimentary, on us. Please text me directly at 909-908-7715 with the day and time that works best for you. I will personally schedule your service and make sure you are well taken care of. Thank you again for bringing this to our attention. We hope you’ll give us the opportunity to provide you with the experience you have come to expect from M Vince. — Chris M Vince Nail Spa Management
The gel pedicure quality was poor despite the high price.
Nail technician displayed unprofessional behavior and attitude toward the customer.
Business reply on Google
Hi Dasia, Thank you for taking the time to share your experience, and I'm truly sorry for what happened. As one of our loyal guests since we opened last year, it is especially disappointing to hear that we let you down. No client should ever feel uncomfortable or unwelcome, and it's unacceptable that you witnessed a technician arguing with our receptionist about taking your service. That behavior does not reflect the standards or values we expect from our team. We sincerely appreciate your honest feedback because it gives us the opportunity to address situations like this seriously and improve. I would love the chance to earn back your trust. Please contact me directly at 909-908-7715, and I would be happy to arrange a complimentary manicure or pedicure—your choice. I will also personally ensure that you are not scheduled with that technician again. Thank you again for being one of our very first clients and for bringing this to my attention. I truly hope you'll give us another opportunity to provide the experience you deserve. – Chris, Manager
Poor quality pedicure and lack of pricing transparency
Lack of privacy and unprofessional staff behavior during waxing service.
Technician used harmful MMA acrylic causing severe pain and damage
nails broke repeatedly and the business refused a refund
Manicure and pedicure had uneven edges, bubbles, and texture imperfections.
Staff repeatedly questioned payment and refused to provide requested nail services.
Customer was overcharged for a nail service compared to the quote.
Business reply on Google
Hi Jessica, Thank you so much for your detailed feedback and for your kind words about our team and atmosphere — we truly appreciate it. We’re very sorry for the miscommunication regarding both the shaping process and the pricing. That’s not the experience we want for our clients, and we appreciate you taking the time to point it out. To make this right, we would like to take care of the $20 difference for the misunderstanding. Please text me directly at 909-908-7715, and I will send you a $20 gift card to use anytime with us. Thank you again for your feedback, and we truly hope you’ll consider coming back — we’d love the opportunity to give you a better experience next time. — Chris, Manager Anthony Vince Nail Spa
Poor quality manicure resulted in premature peeling and lifting of gel.
poor quality nail service and unexpected high pricing
Poor service quality, lack of hygiene, and rude staff behavior.
poor nail application and inconsistent shaping despite multiple attempts
Business reply on Google
Thank you for taking the time to share your experience. I’m truly sorry that your service did not meet our salon standards. What you showed is not acceptable, and while there may have been an oversight by the technician, that is not an excuse on our part. You are absolutely right to expect consistent shape, proper application, and salon-quality results—especially after spending both your time and money with us. I take responsibility for this experience and regret that we did not correct it thoroughly during your visit. I would genuinely appreciate the opportunity to make this right. I’d like to offer you a brand-new full set at no charge, completed by one of our experienced technicians, so we can properly show you the level of quality and talent we are known for at M Vince Nail Spa. Please feel free to call or text me directly at 909-908-7715 whenever you’re ready to schedule. My name is Chris—I’m the manager who assisted you at checkout and helped schedule the repolish. I’ll personally make sure you’re taken care of. Thank you again for bringing this to my attention. I hope you’ll allow us the chance to earn back your trust. Manager Chris Nguyen
Customer was overcharged without prior notification of price increases.
Business reply on Google
Hi there, thank you so much for being a loyal guest with us — we truly appreciate you. We’re very sorry to hear about your recent experience and we hate to see you leave disappointed. We would love the opportunity to make this right and welcome you back. If you’re open to it, we’d like to offer you a $25 gift card for your next visit. To clarify the pricing, each nail design has different levels of detail and precision. Your recent Gel-X set included double French lines layered over the main French tip, which requires multiple steps and a high level of accuracy. Also, during this appointment, we removed acrylic, which has a small additional charge. Here is the breakdown for full transparency: Gel-X Full Set: $65 Double French line design: +$30 Acrylic removal: +$10 Total before tax: $105 Ohio Tax (8%): $8 Final total: $113 We always want pricing to be clear, and we encourage guests to ask for a price breakdown before starting if there are design changes or specific requests. We’re more than happy to explain everything in detail anytime. Again, we truly value you and hope we can welcome you back. Please contact us or stop in — we’d love to take care of you. 💛
Staff member was rude and aggressive toward the customer.
Business reply on Google
Hi Shelley, thank you for sharing your feedback. We’re truly sorry to hear that your recent experience with us was not a positive one. Kevin is actually a very skilled nail technician and we often receive many compliments about the quality of his work. However, we understand that communication style and personality can sometimes come across differently from person to person. We sincerely apologize if his tone or approach made you feel uncomfortable — that is never our intention. We’d love the chance to make it right. We have many other wonderful technicians on our team, and we will make a note on your profile to ensure you are not booked with Kevin in the future. We truly appreciate you being a customer for the past 4 months and hope you will consider giving us another chance. Your comfort and experience matter to us. 💛
Staff member was rude to a child during a nail appointment.
Business reply on Google
Thank you for taking the time to share your experience. We are truly sorry to hear that you left feeling disappointed — that is never the experience we want for any guest, especially a parent visiting with their child. To clarify, for safety reasons we are unable to perform a full pedicure on very young children, as their feet are too small to safely reach or rest in the pedicure bowl. In these situations, our technicians will recommend a simple polish change instead to ensure the child is comfortable and protected. However, the way this message is communicated should always be kind and respectful. We sincerely apologize if Tina’s tone or approach came across as rude or dismissive — that is absolutely not our intention. Your daughter deserves to feel comfortable, and so do you. We appreciate your feedback and will address this with our team to ensure situations like this are handled with more patience and care in the future. We would love the opportunity to welcome you back and provide the relaxing experience you expect from Anthony Vince. Thank you again for bringing this to our attention. 💛
poor pedicure service resulted in a toe infection requiring medical treatment
Business reply on Google
Hello Cheri, Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your visit, and we appreciate your feedback—it helps us improve and ensure this doesn’t happen again. First, I want to sincerely apologize for the discomfort and infection you experienced. That is absolutely not the standard of care we strive to provide. We take sanitation very seriously, and our technicians are trained to properly disinfect their tools after every client. I will personally be addressing this with our team to ensure protocols are being followed without exception. I also apologize for the way your concern was handled over the phone. Our receptionist is still new and unfortunately didn’t respond with the care and urgency the situation required. We'll make sure they receive the proper guidance moving forward. We would love the opportunity to make this right. As a gesture of our sincere apology, I’d like to offer you a complimentary manicure and pedicure of your choice. Please feel free to call or text me directly at (909) 908-7715 so I can personally assist with scheduling your visit. We hope to have the chance to provide you with the
Customer sustained a foot injury during a pedicure massage.