MacAllister Machinery
🚙 Rental Cars · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business failed to answer multiple inquiries regarding equipment purchase.
business sent an unexpected additional bill two months after purchase
Website allowed order and payment for items they cannot ship
Staff provided incorrect parts and failed to provide timely quotes.
The business fails to answer phone calls or return messages.
Business reply on Google
Hi Terry, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced trying to reach our team—we understand how important timely communication is, especially when you're ready to make a purchase. Your experience is not reflective of the level of service we aim to provide, and we’re truly sorry for the missed opportunities to assist you. We've shared your comments with our leadership team, and we’re looking into what happened so we can ensure this doesn’t continue. We take your concerns seriously and want to make it right. If you're open to it, we’d greatly appreciate the opportunity to speak with you directly. Please reach out to Dillion Evans, 317-407-5045, so we can personally assist you and hopefully restore your confidence in working with MacAllister Machinery. Thank you again for your feedback—it helps us improve. Sincerely, MacAllister Machinery
Rude staff and lack of parts availability
Business offered significantly low buyback price for high value equipment
customer calls were repeatedly disconnected by staff
Parts department unable to locate inventory due to computer system failure
The labor rate for equipment servicing is significantly higher than market average.
Technicians remove equipment without scheduling or notifying the customer.
Staff member lacked knowledge regarding specific engine parts.
Unclear repair costs and significant price increases without official quotes.
Business reply on Google
Hi Dan, we're sorry to hear that you've had difficulty obtaining service for your paver. At this point our understanding is that you've spoken to multiple members of our management team and the situation is on its way to being resolved. If you still need assistance, please contact us directly and we'll continue to do whatever we can to help.
Excessive delay for a simple chainsaw carburetor replacement
dealer failed to deliver parts and is unresponsive to communication
Business reply on Google
Hello Robert, we're sorry to hear that you're having trouble getting the parts you need. We've checked with the Parts department at this location and they are not aware of your situation. Is it possible that you've been communicating with one of the truck shops in the area that distribute Cat parts? Please call our Parts department at 317-545-2151 and we will do whatever we can to assist you.