Madeline Nail Spa
💅 Beauty & Spa · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times and refusal of service after providing negative feedback.
Staff failed to provide full pedicure services and rushed the appointment.
Business reply on Google
Dear Ms. Statham, Thank you for your feedback. We would like to clearly address your concerns. At the time of your visit, all services and details were confirmed with you, and you expressed satisfaction upon checkout. If there is any dispute regarding what was said or agreed upon, we are prepared to review our security camera recordings to ensure full transparency. Please note that while walk-ins are welcome, they are strictly subject to availability. When our technicians are fully booked, we are unable to accommodate additional clients. Appointments may be requested at any time but are not guaranteed until confirmed. Additionally, our business hours may vary based on demand and scheduling. During peak times or holidays such as Easter, when our technicians are fully booked earlier in the day, we may close earlier than our standard hours. We kindly ask for your understanding and respect for our policies, which are in place to ensure fairness to all clients and staff. IN GOD WE TRUST.
Poor customer service, hidden fees, and unprofessional staff behavior.
Customer blocked after requesting a specific technician and complaining about rushed…
Incomplete pedicure service and unprofessional staff response
Business reply on Google
Hello Ms. Danielle, Thank you for your feedback. We’d like to clarify two important points: 1. After carefully reading our pedicure service descriptions, you chose the most basic pedicure from our menu, which does not include dead skin (callus) removal. When you requested callus removal, our nail technician explained that it was not included. 2. Regarding polishing the tips of toenails, our salon does not do this. This is intentional, as it keeps the nails in good shape and makes gel polish last much longer. Our clients regularly have their gel pedicures last at least a month with this method. We’re sorry our professional process did not match your unusual expectation, but our team followed our salon standards correctly.
The owner was rude, arrogant, and argumentative.
Long wait times despite having a scheduled appointment.
Business reply on Google
Thank you for your feedback. However, we could not find your name in our system. If you truly had a bad experience at our nail salon, we sincerely apologize. As a gesture, we’d love to offer you a special offer. Could you please give us a call or provide the name you checked in with so we can better assist you? Thank you so much!
Salon failed to open on time and refused service to customer
Inconsistent pricing and poor customer service experiences.
The salon failed to honor a scheduled appointment time.
Business reply on Google
Thank you so much for your feedback. Could you please provide us with your full name and phone number so we can locate your visit in our system? Typically, Sunday is our slowest day, and most customers don’t experience any wait. After checking our records, we couldn’t find any visit under the name “Kath” on a Sunday — only a one-time visit. It’s possible that your feedback may have been intended for a different salon. We just want to ensure we’re addressing the right concern. Thank you again!
Long wait times due to poor organization and service prioritization.
Business reply on Google
Thank you for your feedback. "In God We Trust"
Staff members display a passive aggressive attitude toward customers.
inconsistent nail shaping and missing top coat application
Long wait time and rushed service during scheduled appointment
Business reply on Google
We sincerely apologize that your recent experience did not meet your expectations. Your feedback is very important to us and helps us improve our service. Thank you so much!
Staff caused physical injury and the salon environment is unclean.
Nail technician failed to follow proper sanitation and hygiene protocols.
Business reply on Google
We truly appreciate you taking the time to provide your feedback. We would like to take this opportunity to clarify a few points to ensure transparency and mutual understanding. First, thank you for raising your concerns with the State Board regarding infection control and professional practices. After their investigation, we were reassured that our procedures fully comply with State Board requirements. We take sanitation and safety very seriously. If at any time something seems unclear, we encourage you to ask—we are always happy to explain our process. Making assumptions without complete understanding can lead to unnecessary confusion or miscommunication. Second, our 7-day warranty policy exists to protect our clients in the event of unexpected issues—such as chipping, lifting, breakage, or product incompatibility—not as a reflection of poor-quality service. We stand behind the work we provide and are happy to address genuine concerns that arise within that timeframe. If you believe you’re someone who doesn’t normally leave negative reviews, we kindly ask: why not speak up during the service if something made you uncomfortable? And why not contact us immediately when an issue aro
Staff caused physical injury and failed to honor appointment time
Customer waited two hours despite having a scheduled appointment.
Nails were crooked and chipped within one week of service.
Business reply on Google
Thank you so so much for coming and supporting us❤️.
Long wait times and unprofessional, unsanitary service practices.
Business reply on Google
We're truely sorry for the wait. With the upcoming holiday, we've had many beloved clients comming in for gourgeous, detailed nail designs which caused some delays. We sincerely hope for your understanding and forgiveness. To clarify a few points: Firstly, the lady who took walk-in just can do dip, manicure and pedicure. She cannot do your nails - hybird fill. Secondly, the guy just did design for toes and hands, not did pedicure for the girl who had an appointment at 9:30. Thirdly, the guy you said, after designing her toes, removed and discarded his gloves before continuing to do your daugher's nails. We saved the video from camera system. Please contacting us to check it. We ensure our cleanliness when you got your nails done in our business.