Magik Theatre
🎬 Entertainment · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theatre costumes are of poor quality and lack engagement.
Business reply on Google
Hello, Thank you for sharing your feedback! At Magik Theatre, we focus on producing live stage adaptations that spark creativity, imagination, and a love of storytelling rather than mascot-style shows like those you might see at the Majestic or the Tobin. Our productions are more in the spirit of musicals such as The Spongebob Squarepants musical, The Little Mermaid, or Beauty and the Beast. We value your input and will keep your comments in mind as we continue working on our next season. Come back and see us!
The business charged an excessive fee for changing camp registration dates.
Business reply on Google
Hi Christen, thank you for your feedback. This is something we are interested in changing as our camps will be under new management next summer. We hope your child had a great experience at our summer camps! Thank you.
Rushed experience and overpriced concessions for a school field trip.
Business reply on Google
Hi Emily, Thank you for taking the time to share your feedback. We're sorry that your visit didn't meet your expectations, especially for a child's first field trip. We understand that being rushed can take away from the magic of a field trip. During the day of your visit, there were scheduling challenges with late arrivals, and we were working to accommodate all school groups while starting the performance on time. We will take the steps we need to create a more welcoming and fun experience for our school groups. Additionally, we do our best to keep prices in line with operating costs, especially in the current economy. We'd love the chance to welcome you back in the future and provide the experience you expected. If you're open to it, please email me at [email protected]. Thanks for your understanding.
The theatre is uncomfortably hot with poor audio quality.
Business reply on Google
Hi Sam, Magik Theatre has been open and operating for 30 years! An older building needs more upkeep. We operate on grant funding and of course with support from ticket buyers like yourself. As a non-profit organization, it takes a lot of support to upkeep the building including the sound system and the HVAC, which are both already in discussion to be updated. And we apologize that we weren't able to get you to take advantage of our hand fans. We are currently running a donation campaign where you can help us reach our goal of $30,000. You may do so by contributing here: https://tickets.magiktheatre.org/en/buyingflow/donation/donation/. Thank you for coming to see our show!
unprofessional staff and lack of air conditioning in the building
Business reply on Google
Thank you for taking the time to send us your feedback! While our team works diligently to ensure an efficient process for seating large groups, we acknowledge this may have come across as overly firm or direct. We certainly meant no disrespect to your group and regret that you feel you were treated discourteously. Regarding the air conditioning, our system is functional, but the presence of large groups can contribute to a warmer environment. We are currently working to improve our HVAC system in order to provide a more comfortable theatre going experience year-round.
The show had poor audio quality and technical performance issues.
Parent objects to the inclusion of gender identity topics in performance.
The performance quality was poor and confusing for children.
The business failed to respond to multiple birthday party inquiries.
theatre failed to process a promised refund for a cancelled performance
website technical issues and unhelpful box office staff
Business reply on Google
We apologize about the service you received this morning, we should have been able to communicate more thoroughly with you. To clarify, due to the current situation, we close the sales a day prior to the events to allow enough time for the staff to assign and accommodate for seating (taking social distancing into consideration). Unfortunately, we are not doing any in person sales due to the current policy in place and what was recommended by local city officials. We are able to take phone orders for future performances but not on the day of a show. For the productions during the week, we are focusing on selling only the orchestra level and we did reach our capacity. We are expecting the same for the remaining performances of Dragons Love Tacos. If you are interested in arranging for tickets, please email us at [email protected] and we will be able to make arrangements for you. Again, please accept our apology for the service you received this morning.
Staff refused to relocate guests to better available seating.
Business reply on Google
Sorry for the experience you had at the performance, due to the social distancing practices that were instituted for this program, seating had to remain as they were assigned. We were fortunate that the performances for opening weekend reached our capacity and closed off many areas to allow for social distancing. When our theatre is back to its full operating capacity, we would like to invite your family back to have a better experience on us! Email us at [email protected] when you would like to take advantage of this. Thanks again for your comment so we can make sure we are able to better meet the needs of our patrons.
Staff provided rude and unprofessional service to potential customers.
Staff displayed rude behavior and poor customer service to visitors.
Business reply on Google
We apologize about the experience you had earlier today. Unfortunately, we are not allowed to have patrons walk into the venue while our camps with children are occurring due to security reasons. We will address your issue about the employees directly and apologize about the situation. Thanks for your comments and again, apologize about your experience but hope you understand that we have security protocols that we need to follow.
The front desk staff member was rude to the customer.
Business reply on Google
Hi Sam, I apologize for your inconvenience. I am being told you spoke to a supervisor this morning about the situation. If you have anymore questions or concerns please contact us at [email protected] or by calling the theatre at 210-227-2751.
Theatre policy separates chaperones from students during field trips
The production quality and character costumes were misleading and unrecognizable.
Staff were rude and denied access to the facility restrooms.
Business reply on Google
Hi Nisa! I am sorry to hear you had that experience. While I can’t speak directly about the staff working that day because I wasn’t up there, I know it can get hectic when we have multiple schools checking in, especially if some are running late. That being said, I love your idea of a parent waiting area! I will bring that idea to the team. For the bathrooms - the bathrooms in the whole building were not working from Friday until Wednesday this week. Plumbers were working on the solution all weekend and we are grateful for the clean restrooms in the park. Even the actors had to go into the park to use the bathroom, which was definitely not ideal. I apologize that it was inconvenient but I promise it is not the norm! I hope you’ll consider coming back with your family for a weekend performance.
misleading advertising regarding the event location caused a missed show
Business reply on Google
Hi Fernando, we’re sorry to hear that you had a bad experience. Please let us know if there is anything we can do to make it better.
Incorrect location provided and unresponsive customer service regarding refund or…