Mail Stop | UPS | USPS | FedEx I Shipping I Packaging I Mailbox Rental | Notary | Apostille | Immigration USCIS Filing | PBC
📦 Shipping & Delivery · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store did not open at the scheduled time.
Business reply on Google
Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by the store being closed during your visit. We would like to inform you that our business hours have recently changed. Our updated schedule is: Monday – Friday: 10:00 AM – 6:00 PM Saturday: 10:00 AM – 2:00 PM Sunday: Closed We understand that timing is important, and we want to ensure we are available when you need us. In case of any urgency or if you need assistance outside of these hours, please feel free to set up an appointment by texting us at 408-300-0965 or emailing us. We appreciate your patience as we update our online listings and hope to have the opportunity to serve you better in the future."
business charged excessive and unclear fees for basic packaging services
Business reply on Google
Hello, thank you for your feedback. Our Management is sorry to hear that you had an unpleasant experience at our store, as we always strive to provide efficient and helpful service to our local community. I would like to take this opportunity to provide some clarity regarding our service model. As a small, local business, we offer professional, full-service packaging and administrative assistance for customers who need it. Our standard fee for this service is $6.00, which covers professional-grade materials, secure taping, labor for label application, and administrative processing for your receipt. We want to ensure that our services are accessible to everyone, so we want to emphasize that if a customer brings in a package that is already fully prepared and sealed, there is absolutely no charge for dropping it off. We offer the paid service as a convenience for those who need assistance with their packaging, but it is entirely optional. We regret that there was a misunderstanding regarding these charges during your visit. We value our customers and hope this clears up any confusion about how we operate.
Business was closed before the posted operating hours.
The business failed to honor a scheduled notary appointment.
The store closed earlier than the posted business hours.
Staff member hung up on customer and refused subsequent calls.
Long wait time for fingerprinting and rude service from the owner.
Business reply on Google
Hi, Every person who has been assigned appointment number to get finger print scan at Fieldprint location need to bring strictly correct two form of ID as prescribed on their web site https://www.fieldprint.com as well as their appointment confirmation email. A limited number of contractors like Fieldprint are approved by the FBI to expedite requests for checks from grantees through the FBI’s background check system. Any person who is forcing any location to do finger print scan by providing wrong ID are not welcomed. The management at Mail Stop working under security system at store so please contact to review it if you have any problem with customer services and Mail Stop always help to understand the Fieldprint conditions for ID, kindly contact https://www.fieldprint.com if any question about your problems with ID or scan.
Staff refused to ship pre-labeled packages and treated customer poorly.
The store owner exhibited unprofessional and hostile behavior toward customers.
Business was closed during posted hours and staff was unprofessional.
Inaccurate business hours and lack of communication
Business reply on Google
Hi, Sorry for your visit and your review. Today the person responsible was got late due to medical reasons, he was in Kaiser Hospital. It was happened unexpectedly, no time to change the time on internet. There is no phone call, we answer all questions. Thanks again for your visit, it's a convenience place for local community who are regular customer and share our journey in all times. Mail Stop
The business charges significantly higher prices than the official post office.
Business reply on Google
We apologize for your experience, but we are a small community based business, not a government-funded entity. We provide a higher class of customer service, convenience, and security to our numerous customers. We give affordable options, and we encourage you to confirm the price of your product and make an informed decision next time. Thank you for your feedback.
Business owner attempted to charge extra fees for mail forwarding services.
Business reply on Google
Thank you for your feedback, Thomas. We normally charge mailbox owners a standard price to send them a courier with all their left over mail, and this is not part of the initial agreement- just gratuity.