MainStay Suites Columbus North

Security doors left open and unsafe hotel environment

The hotel room, halls, and lobby were dirty.

Unauthorized room entry by another guest due to front desk error

Room was unsanitary and the second room was already occupied

Poor room cleanliness, noise issues, and concerning police activity on site.

Hotel canceled reservation due to billing issues and provided poor service.

The hotel room was infested with ants and a large spider.

The hotel room was infested with bedbugs.

Customer charged for stay after failing to reach staff for cancellation.

customer was incorrectly charged for a stay booked with points

Hotel room was unsafe and staff refused to provide promised refund.

Staff provided incorrect refund information leading to financial loss.

Unsanitary rooms, unauthorized charges, and serious safety concerns at the hotel.

The hotel room was unsanitary and contained multiple broken amenities.

Staff entered occupied room without permission and poor room cleanliness.

hotel refused to refund deposit due to staff clerical error

The hotel room was dirty and lacked essential safety and amenities.

The hotel room was dirty and the television was nonfunctional.

Unprofessional staff, missing amenities, and excessive noise disturbed the stay.

Unresolved noise issues, poor maintenance, and unpleasant odors in the hotel.