MainStreet Family Care
🩺 Health & Wellness · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and unexpected cash-only payment policy.
Business reply on Google
We are so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon.
Staff opened the business late and caused significant appointment delays.
Business reply on Google
Thank you for sharing your concerns with us. We are so sorry to hear about this experience and would like to help. Please fill out this short form to tell us more about your experience so a clinic manager can contact you: https://www.mainstreetfamilycare.com/contact-us/patient-experience-feedback/. We take clinic feedback very seriously and appreciate you taking the time to bring this to our attention.
facility has severe sanitation issues including pests and biohazardous waste
unprofessional staff performed injection without sanitation or proper procedure
Business reply on Google
Thank you for sharing your concerns with us. We are so sorry to hear about this experience and would like to escalate this to the clinic manager. Please fill out this short form to tell us more about your experience so a clinic manager can contact you: https://www.mainstreetfamilycare.com/contact-us/patient-experience-feedback/. We take clinic feedback very seriously and appreciate you taking the time to bring this to our attention.
Digital check-in system failed and lacked staff assistance.
Business reply on Google
Thank you for taking the time to share your experience. We’re happy to hear that you received good service from our team, but we’re truly sorry that you had trouble with our kiosk. Our goal is to create a patient experience that is convenient and accessible. We take your feedback seriously and will use it to improve going forward. We have escalated this to the clinic manager, who will be in touch with you soon.
automated phone system prevents reaching a staff member
Business reply on Google
We are so sorry to hear about this experience and would like to escalate this to the clinic manager immediately. Please fill out this short form to tell us more about your experience so a clinic manager can contact you: https://www.mainstreetfamilycare.com/contact-us/patient-experience-feedback/. We take clinic feedback very seriously and appreciate you taking the time to bring this to our attention.
Excessive wait times and poor cleanliness in the waiting area.
Business reply on Google
I’m so sorry to hear about your experience at our clinic, and apologize. We take your feedback seriously and have escalated this to the clinic manager who will be reaching out to you soon.