Maisonetta

Business reply on Google

Thank you for your feedback. We want to be very clear—at no point do we advertise discounted dishes. Our weekly specials are exactly that: weekly creations prepared by our chef to introduce new dishes and keep our menu dynamic. They are not, and have never been, presented as discounted items. The price of the Clams with Chorizo was clearly listed, and our servers confirm pricing with you prior to placing an order as part of our standard service. There was no lack of clarity at any point. Regarding happy hour beverages, it is clearly printed on our menu that we use house tequila as standard. We apologize if our house tequila did not meet your taste; however, we have not received complaints regarding it. Top-shelf tequila is always available upon request, and any upgrade carries an additional cost, as stated on the menu. It appears there was an expectation that “weekly specials” implied discounted pricing. That is not how our menu is structured or communicated, and this was not misrepresented in any way. As a gesture of goodwill, your margarita was removed from your check at the time. This was extended purely as a courtesy. We must have done something right, as we noticed you enjoyed

Business reply on Google

Hi Monique, We respectfully disagree with your statement and take this claim very seriously, as our entire team is the heart of our business. At Maisonetta, we are a family-run restaurant committed to maintaining a respectful, professional, and supportive environment for all staff. We open our doors to individuals from all backgrounds and at all levels of experience. We invest in training, supporting, and developing our staff, allowing them to grow and become part of our family. The culture we have built is intentional and one we stand behind with confidence. We uphold clear professional standards, and enforcing them should not be misinterpreted as mistreatment. Regarding your reference to an “owner’s daughter,” this is an assumption and does not provide accurate information. We have several female team members, and without specific details, we cannot determine who you are referring to. Assumptions like this can lead to misinformation. We sincerely apologize if your experience included any rudeness. We truly want to understand what occurred, and sharing a clear description will help us address it directly and continue improving our team We are open to discussing this matter directl

Business reply on Google

Hi Teresa, We take every concern seriously and always aim to provide the best experience for our guests. To clarify, all of our Mother’s Day specials are made fresh to order—nothing was leftover. We take pride in using only fresh, high-quality ingredients. You mentioned having culinary expertise, which is why we felt confident bringing the raw shrimps directly to your table so you could inspect the product yourself. As you saw, there was no spoilage or off smell—it was clean and fresh. We also presented the labeled container from which the shrimp were taken, and the same batch was used to prepare both your tacos and main course. However, the complaint came after you had already eaten two and a 3/4 tacos and ALL the shrimp from your surf and turf, leaving us no way to evaluate the issue.at no point you mentioned that you placed the shrimps on a napkin! As is common practice if something is not satisfactory, it should be pointed out immediately—not after the food has been fully consumed. This gives us the chance to correct it on the spot. It also appears that several of our drinks, including the horchata, morir soñando, and lemonade, were not to your taste, which suggests our style m

Business reply on Google

Hi Thomas, Thank you for taking the time to share your experience. We’re truly sorry about the wait and want to assure you this is not the level of service we aim to provide. We understand how frustrating it must be to expect your order to be ready at a certain time, only to experience delays. Just to add a bit of context—when using third-party services like Grubhub, there are aspects of the process that are outside of our control. In your case, we received your order just a few minutes before you arrived due to what appears to be a glitch on the app’s end. This isn’t an isolated issue; similar problems have affected other establishments as well, and we’re actively working with the platform to address these concerns. Please note that while Grubhub charges a 20% fee on each sale just for using their platform, we continue to offer this service in the hope of providing as convenient a service as possible. However, we encourage customers to call ahead to confirm that your order has been received, as this can help mitigate potential delays.

Business reply on Google

Dear Naydine, You were ask 4 times to confirm your order. First you said chicken paella which we don't offer, then we ask if you wanted chicken pallard which you confirmed, We confirmed price as well! After delivery was done you called us saying you wanted chicken fajitas an entirely different dish!

Business reply on Google

Hi Sabrina! Thank you for your feedback as it helps up improve. As for your nachos being wrap and "thrown on the floor and then packed" we assure you none of our servers are capable of doing such things. We wouldn't be in business if we did any of those horrific acts. Instances like these happen in a blue moon and in most cases it's the guests or accompanying guests hair, also regardless of what happened please always feel free to let your server know of any mistakes or mishaps. We are always willing to make things right. As far as the pulp taco we have a set portion that we maintain wheather its take out or dine. We encourage you email us at [email protected]. We would love to speak with you! Cheers! Maisonetta team

Business reply on Google

Hi Ruben! Thank you for your feedback as it constantly helps us improve! We looked into this. The day of this occurrence we had one server, and he was in the middle of setting up for service when you walked in. Please understand that small businesses depend and run on a small group of staff and he had stepped into our kitchen to get items needed - if this implied that he had an attitude we apologize greatly as that was not the case. When he came right back out when you had walked out. Please reach out to us via email ([email protected]). We would love to make this right!

Business reply on Google

We’re sorry to hear that your experience at Maisonetta was not an amazing one. We’d like the opportunity to learn more about what happened and how we can improve, one slight issue is your review does not have context or details. Please reach out to us at 347-297-4607. Or at [email protected]. We would love to discuss and see how we can make things right! The Maisonetta Team,