Man With A Truck Movers and Packers Los Angeles
🔧 Home Services · Los Angeles
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Company charged an undisclosed cancellation fee after confirming no charges.
Movers damaged belongings and organized the storage unit poorly.
Business reply on Google
Thanks so much for the kind words, Peter. We're glad our team was friendly, careful with your things, and worked quickly; we appreciate your business and look forward to helping again.
Movers failed to provide staff and damaged fragile antique furniture items
Business reply on Google
Thank you for taking the time to share your experience. We apologize for any miscommunication and any damage that occurred during your move. We take customer satisfaction very seriously and will use this feedback to improve our services. Kindly reach out at 442-203-4973 to help us find the way to rectify this unfortunate situation.
The lead mover displayed an adversarial and inattentive attitude during the job.
Business reply on Google
Thank you for bringing this to our attention. We take customer satisfaction very seriously and we apologize for the behavior of our team member. We will address this issue immediately and ensure that it does not happen again in the future. We appreciate your feedback and hope to have the opportunity to make it up to you in the future.
Staff was rude and failed to disclose booking fees upfront.
Business reply on Google
Thank you for taking the time to share your feedback with us. We apologize that your experience with our sales team was not up to your expectations. We will take your comments into consideration to improve our customer service in the future. Thank you for choosing Man With a Truck.
movers worked inefficiently to prolong the job and increase costs
Business reply on Google
We sincerely apologize for the experience you had, Thomas. Your feedback is crucial, and we take your concerns seriously as we strive to improve our services. Thank you for bringing this to our attention.
Unprofessional staff behavior, property damage, and failure to move all items.
Business reply on Google
We apologize for the disappointing experience, Crystal Lipa. Your feedback is valuable to us and we will address the issues raised to ensure better service in the future.
Unexpected overtime costs and damaged property during the moving process.
The company miscalculated the truck space required for the move.
movers intentionally worked slowly to inflate the final hourly bill
Business reply on Google
Hello Shih Thanks for the five-star review. We are so glad that you had a great experience with us. We appreciate your positive feedback! Please let us know what we can do for you in the future. Warm Regards The team at Man With A Truck Movers and Packers
Company failed to confirm the booking after providing a quote.
Movers intentionally delayed the move to increase the final cost.
Movers worked slowly, failed to protect items, and damaged furniture.
The movers performed messy and disorganized packing work.
Moving company damaged television and provided inadequate compensation for the loss.
Movers were unprofessional, unprepared, and consumed the customer's food.