Man With A Truck Seattle Movers and Packers Local & Long Distance Moving Company
🔧 Home Services · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
movers broke a key and lost furniture assembly hardware
Company requires a three hour minimum for small moving jobs.
Unexpected heavy item charges and damage to furniture occurred during move.
company refused to provide availability without a video estimate
Moving truck damaged exterior cable causing loss of internet service
Movers damaged furniture and failed to resolve the damage claim.
movers damaged furniture and took an unauthorized long break
Movers were slow and the job was subcontracted without proper branding.
Movers were unprofessional, slow, and damaged the customer's couch.
Movers damaged furniture and personal items due to poor handling techniques.
insufficient moving staff caused significant delays in the packing process
movers took too long resulting in unexpected additional charges
Business reply on Google
Thank you for the 5-star review! We are happy to hear that our Seattle movers provided efficient and helpful service. We appreciate your recommendation and hope to work with you again in the future.
Inaccurate move time estimate and poor management of staffing resources.
The moving service took significantly longer than expected to complete.
Business reply on Google
Thank you for taking the time to leave us a review! We're glad to hear that our movers were hardworking and helpful. We apologize for any delay in service and are happy to know that they were able to work around any obstacles. We appreciate your business and hope to have the opportunity to work with you again in the future.
The moving process took significantly longer than anticipated.
Business reply on Google
Thank you for taking the time to leave us a review! We're glad you had a positive experience with our movers and that our communication was effective. We appreciate your business and hope to work with you again in the future.
Company failed to honor a promised discount on the final bill.
Business reply on Google
Thank you for bringing this to our attention. We apologize for any miscommunication regarding the waived fee and will make sure to address this with our booking office representative. We strive to provide excellent customer service and will use this feedback to improve our processes. We hope you were satisfied with the movers' performance and apologize for any inconvenience during the booking process. Thank you for your business.
Movers worked excessively slowly to increase the total time billed.
Business reply on Google
We are sorry to hear about your experience. We strive to provide efficient and timely moving services. We apologize for any inconvenience caused and will make sure to address this with our team. Thank you for your feedback.
The company double booked and cancelled the customer's moving appointment.
Business reply on Google
Thank you for your wonderful feedback, Alexis! We're thrilled to hear that we could assist you efficiently and save you time. Our team always strives to provide clear communication and support. We look forward to helping you again in the future!
movers worked slowly and damaged a mirror during the move
Business reply on Google
Dear [Reviewer], Thank you for taking the time to leave a review. We apologize for the experience you had with our movers. We strive to provide efficient and timely service to all of our customers, and we are disappointed to hear that we fell short in your case. We take your feedback seriously and will be addressing these issues with our team to ensure that it does not happen in the future. Please reach out to us directly so we can address and rectify the situation. Thank you for bringing this to our attention. Sincerely, Man With a Truck
Movers intentionally delayed work and charged significantly more than the quote.
Business reply on Google
We're really sorry to hear about your negative experience, Joel. It truly pains us to know that the service provided was not up to the mark and was sub-par in many ways. You should be assured that we consider your feedback a top-priority case. We will take corrective measures, to improve our client experience. We also appreciate the time you took to share detailed feedback and let us know where we need to take preventive measures.