Mandaloun Mediterranean Cuisine
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The buffet has limited food options and poor value for money.
Staff member was rude to the customer in front of child.
Business reply on Google
Hello Maria, Thank you for taking the time to share your experience. We would like to respectfully clarify that your review appears to describe a different business. Our restaurant is not open for breakfast, does not serve morning coffee service, and we do not have a young lady working mornings any day during the week. There is a coffee shop next door that operates in the mornings, and it seems your experience may have taken place there. We are a completely separate business with separate staff and management. We kindly ask that you double-check the location and consider updating or removing this review so it accurately reflects the correct establishment. We take pride in our service and would never want a misunderstanding to create confusion for future guests. Thank you for your understanding.
The restaurant has poor service, high prices, and loud atmosphere.
Staff failed to acknowledge or serve customers at the bar.
Business reply on Google
Thank you for taking the time to share your experience. We sincerely apologize that your visit did not meet expectations. While we do our best to provide excellent service, it’s clear we fell short in making you feel welcomed and attended to, and that’s not the experience we want for any of our guests. We understand that even on busy nights, hospitality should never be compromised, and we will be addressing this with our team to ensure better communication and attentiveness moving forward. Your feedback is invaluable in helping us improve, and we truly appreciate the opportunity to learn from this. We would love the chance to make things right. If you’re open to it, please reach out to us directly so we can personally apologize and invite you back for the experience you deserve
The restaurant atmosphere was uncomfortable and the food was mediocre.
Staff provided rude comments and unsatisfactory service to customers.
Incorrect food order received with unseasoned fries.
Small portions, mediocre food, and unexpected mandatory service fee.
The gyro meat lacked flavor and the service was unsatisfactory.
Business reply on Google
Thank you for your honest review. We have addressed the issue with the server and hope to never repeat those mistakes in our service moving forward. You are correct on the Gyro. We do not prepare it in house as it is not a Lebanese product. We will however try to find a better brand or cut in order to satisfy those who look for Gyros. If you would like to give us another try with the lebanese dishes, our shawarma is the lebanese equivalent of sliced beef or chicken meat, which we guarantee pack alot of flavor. We apologize again and we will improve on all notes in your review. Thank you and have a wonderful day
Restaurant refused cash payment despite lack of posted policy
poor service including refusal of seating and lack of staff attention
Staff were rude and unresponsive to customer questions.
Restaurant failed to honor reservation and ran out of food supplies
wait staff failed to take order after fifteen minutes
waiters ignored customers and failed to take their order
Hostess failed to prepare a table and ignored waiting customers
Owner was unprofessional and rude regarding a cancelled order of fries.
Owner was rude regarding a request to cancel a food order.
Poor food quality caused physical illness after dining.
excessive wait times and incorrect billing charges