Manhattan Mini Storage
🧰 Other Services · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Website autopay errors lead to recurring unfair late fees
Business reply on Google
Thank you for bringing this to our attention El. We understand your frustration with the rate increase. Please contact our customer service team at [email protected], so we can discuss your concerns and find a solution that works for you.
Elevators are frequently broken and parking is unavailable.
Business reply on Google
We get it, late fees can be frustrating. At Manhattan Mini Storage, we use them to keep payments on track, but we've got plenty of options to help you avoid them. If you have any questions or need a hand, reach out to us directly or at [email protected]. We're here to help and appreciate your understanding!
Staff member was verbally aggressive and unprofessional toward customers.
Business reply on Google
Thank you for taking the time to share your experience. We’d like to look into this further, but we’ll need a bit more information. Please reach out to us directly at [email protected] so we can escalate this as soon as possible.
confusing billing, poor staff treatment, and unauthorized disposal of customer property
Business reply on Google
We are very concerned to hear about your experience. We take such matters very seriously and will be conducting a thorough investigation. Please provide us with more details at [email protected] so we can address this issue promptly.
Broken elevators, lack of air conditioning, and frequent rent increases.
Business reply on Google
Thank you for your feedback E., we apologize for any inconvenience caused by the rate increase. We value your feedback and would like to discuss this further to address your concerns. Please reach out to us directly at [email protected]. Thank you.
Unit size provided was smaller than the size advertised and promised.
Business reply on Google
Lance, We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at [email protected] at your convenience.
Unauthorized insurance charges and incorrect late fees applied to account.
Business reply on Google
Thanks for sharing your feedback, raymond. We're really sorry things didn't go as expected. That's not how we roll, and we'd love the chance to make it right. Reach out to us at [email protected]‚ we're here to fix this and get things back on track!
Customer charged extra fee after failing to update payment information online.
Business reply on Google
Thanks for sharing your feedback, Maria. We're really sorry things didn't go as expected. That's not how we roll, and we'd love the chance to make it right. Reach out to us at [email protected]‚ we're here to fix this and get things back on track!
Storage facility sold customer belongings despite attempt to pay outstanding balance
Business reply on Google
Juan, We are sorry that this was your experience at our facility, as we always strive to provide the best service possible. Please do not hesitate to reach out to us directly at [email protected] when you have an opportunity so we can discuss this further.
misleading pricing and unauthorized charges for storage unit rental
Business reply on Google
We're disappointed to hear about your negative experience with Manhattan Mini Storage, located at 401 E 110th St. Your feedback is a concern, and we'd like to learn more about your specific issues. Please get in touch with our customer service team via [email protected].
The company frequently increases rental rates by up to 100 percent.
Business reply on Google
We're sorry to hear that your visit to Manhattan Mini Storage, located at 401 E 110th St, wasn't up to our usual standards. Your feedback is noted, and we'd appreciate the opportunity to discuss your concerns further. Please contact our customer service team at [email protected], and we'll do our best to make things right.
staff refused to show storage units without an online reservation
Business reply on Google
We are sorry that this was your experience at our facility. We have passed your comments over to the appropriate parties. Thank you for your review.
Frequent and unexpected price increases after initial sign-up period
Business reply on Google
Thank you for your review and feedback. We have passed your comments over to the appropriate parties.
facility allegedly auctions tenant property despite payments being up to date
Business reply on Google
Thank you for your feedback. We always try to be as transparent as possible about our lease agreement. We have passed your comments to our Regional Manager to address.
Unresponsive phone support, broken air conditioning, and rude management staff.
Business reply on Google
Stephanie, We would like to thank you for taking the time to reach out to us with information regarding your recent stay with us. It’s only through feedback such as yours, that we are able to maintain an excellent customer experience and learn where to improve. We are very sorry this was your encounter, and we will work diligently to correct this matter. We’d love an opportunity to turn your time with us into a 5-star experience. If there is any other information you would like to share, please contact us at [email protected]. Thank you!
Discontinuation of free shuttle service and poor customer support after buyout
Business reply on Google
We apologize for the inconvenience of no longer offering free shuttle services. This has been a perk our customers have enjoyed for many years but, unfortunately, is not sustainable for our business. We understand this news was shocking and appreciate your understanding. We are committed to providing safe and secure self-storage for all. We will be discussing the other issues with the appropriate parties, if you have any further questions or concerns please reach out to [email protected].
The storage unit is located at an unsafe, inaccessible height.
Business reply on Google
Jeanette, I'm sorry to see the placement of the unit you reserved is not meeting your expectations. We would be happy to speak with you more about our OSHA-certified rolling staircases and make sure you have the assistance you need the next time you come in. We've tried calling the number on your account but we haven't been able to reach you. If you have a moment please email us at [email protected] with the best way for us to connect so we can make sure your next visit is worthy of 5-stars.
The business charges hidden fees and employees provided misleading account information.
Business reply on Google
David, I'm sorry that your experience at this location was less than perfect. We would like to talk to you more about some of the details you mentioned. This location and several others are 24-hours. And, we try to be as transparent as possible about our pricing and include a lot of detail on our website. If you still have questions about any aspect of our service you can always connect with our Customer Service Center, either by phone at 212-STORAGE or email, [email protected].
Rude staff, long wait times, and inconsistent facility pet policies.
Business reply on Google
Joslyn, Thank you for your feedback. We aim to give every customer amazing value and service and we would like to talk with you more about how we can exceed your expectations in the future. Please reach out at [email protected] so we may continue this important conversation.
Lack of accessible garbage disposal facilities for customers