Mansion Beauty European Nail Studio
💅 Beauty & Spa · New York
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
poor manicure quality and incorrect nail shaping and color application
Business reply on Google
Dear Jutta, We apologize that your nail shape didn't meet your expectations. Our technicians may have different approaches, but we always aim for quality. We advise against very narrow nail shapes, as they can be prone to breaking. We wish we'd known about your concerns sooner. As a gesture of goodwill, we'd like to offer you a discount on your next appointment. (And Thank you for your feedback )❤️ Best regards, MB team
Unexpected additional charges were added without prior notification.
Business reply on Google
Dear Jelena, thanks for the feedback! Sorry our prices weren't clear. We'll do better. Actually, we'll add a double French option to our menu because of your suggestion. Thanks for helping us improve! 😊
frequent and significant price increases for nail services
Business reply on Google
Dear AR, We apologize for any inconvenience caused by the cancellation fee request. Our policy is in place to respect both your time and ours. We understand that emergencies can happen, and we appreciate your understanding in this matter. Thank you for your understanding. Sincerely, MB team
Nail technician ignored requested shape and length preferences
Business reply on Google
Dear Esther, We sincerely apologize for any dissatisfaction you experienced with the shape of your nails and understand your disappointment😔 Your feedback is important to us, and we are committed to improving our services. We encourage you to give us another chance to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future. Warm regards, MB team❤️