MAQUE NAIL BAR
💅 Beauty & Spa · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsanitary practices caused physical injury and bleeding during nail service.
Business reply on Google
Dear Abaigeal, First, I want to sincerely apologize once again for the distress, pain, and frustration you experienced during your initial visit, especially right before your wedding. The level of service, the lack of empathy from our team, and the hygiene concerns you described are absolutely unacceptable. Please know that we have taken your feedback very seriously and have strictly addressed these issues with our staff to ensure this never happens again. That being said, we are incredibly grateful that you gave us a second chance to make things right. We were so happy to welcome you back to redo your services, and we are thrilled that you left completely satisfied with your beautiful wedding nails! Your satisfaction means everything to us, and we truly appreciate your patience. We wish you the most wonderful wedding day and hope to see you again in the future!
Poor nail service resulted in physical injury and unprofessional staff behavior.
Business reply on Google
Dear Sophie, I want to deeply apologize for the discomfort, the extensive wait time, and the poor customer service you encountered during your first appointment. Leaving our salon with painful cuticles and uneven nails is never the standard we strive for, and the unacceptable reaction from our front desk has been firmly addressed with our team. However, we truly appreciate you allowing us the opportunity to fix this for you. We are so glad that we were able to welcome you back to redo your nails, and we are thrilled that you are now completely satisfied with the final result. Thank you for your patience, your honest feedback, and for giving us the chance to restore your trust in our salon.
Poor quality acrylic application and unprofessional finishing by the nail technician.
Business reply on Google
Hi khushboo agarwal Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate you bringing this issue to our attention. Our priorities are in top-tier service and customer service, and we will do our best to provide that to all of our customers with the help of your feedback.
Unwelcoming staff and poor customer service upon arrival.
poor quality nail application requiring additional repair costs
Poor service quality followed by a physical altercation with staff
Staff failed to follow instructions and charged extra for errors.
Staff refused to let customer wait inside during cold weather.
Nails broke due to poor application and inconsistent staff quality.
Nail technician caused chemical burns and physical damage to customer nails.
inconsistent nail shape and splotchy polish application
Poor nail application quality and excessive service time
Poor quality nail application and long wait times at the salon
Nails broke quickly and staff provided rude customer service
Staff provided unprofessional service and humiliated the customer during the appointment.
Technician provided poor nail shaping and rushed the service.
Poor quality manicure application and unsanitary cuticle injury during service.
technicians repeatedly cut skin during nail filing causing bleeding and pain
Nail polish color did not match sample and customer was overcharged
business failed to provide advertised services and charged extra for them