Marcelo's Movers

Business reply on Google

Thank you for your feedback. This response is not to argue, but to provide future customers with a clear understanding of what actually occurred so they can form their own opinion. This job was booked last-minute on 12/01/25, one of the busiest moving days of the year. From the very first call, our office explained that delays were possible due to high demand. When the delay occurred, we offered the customer the option to reschedule for the next morning, and she agreed. Our crew arrived on the early side of the confirmed window. The customer was quoted 2–3 hours based on the inventory she provided and her statement that “everything was ready to go.” When the movers arrived, most items were not packed in boxes — instead they were in trash bags, grocery bags, buckets, and loose items. These cannot be stacked on dollies and take significantly longer to move. Even so, during heavy rain, our movers loaded everything in 1 hour and 25 minutes while protecting her furniture from the weather. At the drop-off location, several delays occurred outside of our control: The street was too narrow to double-park a truck. The only possible parking spot blocked a driveway, requiring the driver to mo

Business reply on Google

We’d like to clarify a few important points. Our crew was asked to remove a door, but for liability and insurance reasons we cannot alter items unrelated to the move. Any adjustments made on site were done only with your permission after our movers confirmed directly with you. Regarding equipment, we do not use hand trucks inside customer homes to avoid scratching or damaging floors. This policy is in place to protect your property. As for the $100, this was offered strictly as a goodwill gesture while we continued reviewing your concerns. It was never intended as a “bribe.” We regret that it has been portrayed that way, but our goal was simply to extend good faith. Marcelo’s Movers takes feedback seriously, and while not every move goes perfectly, we stand by our commitment to handle jobs professionally and in line with industry standards.

Business reply on Google

Hi Miss Paolina, We couldn’t find any record of a move under your name and are unsure if we actually provided service for you. If you know someone who used our company and had concerns, please feel free to have them reach out to us directly so we can clarify the situation. We’ve been in business for nearly 10 years and take pride in the service we provide—our continued success suggests we’re doing something right. Best regards Marcelo's Movers

Business reply on Google

At Marcelo’s Movers, we aim to deliver reliable, honest, and professional service. While we regret any customer dissatisfaction, it’s important we share the full context behind this recent review. On June 29, the customer requested a same-day move. We were fully booked, but offered availability on June 30 within a 1 PM–6 PM arrival window, which he accepted. A 2-hour move estimate was provided based on the inventory he described. On June 30—a peak day before the July 4th holiday—our team arrived at 6:00 PM, within the agreed window, but due to a narrow street, had to park across a driveway. The customer stated his storage closed at 8 PM (per his 5:10 PM call), which we relayed to the movers. Upon walk-through, the team discovered significantly more items than quoted, including a heavy dining table with fixed legs, a marble coffee table, and two queen beds—requiring more time and care. The foreman offered to prioritize or reschedule. The customer declined and insisted: "Do what you have to do in the 2 hours we have, but we have to move it out today." The crew proceeded without wrapping, per the customer’s instructions. While helping move the table, it got stuck due to tools and a na

Business reply on Google

we do not have a any one in our date named Jessica Crespo not sure if u are in right page ..

Business reply on Google

we really Apologized for inconvenience it may cause you ... That is not how we do and handle things here ... movers did got there late a little late and main reason was the following 1- end of month 4 moves happen same time at same building on job before yours only 1 elevator congestion 2- job before yours costumer had a lot more items of was told over the phone which end taking much longer ... But again you should get better discount for the inconvenience .. next time u move we will take of you and provide a good rates . ( hope you forgive us) try NOT to move in high peak days such as 30,31, and 1 where things do get tight and delay .. take care .. Marcelo's Team