Margaritas Mexican Restaurant
🍽️ Restaurants · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The waiter was rude and unprofessional during the ordering process.
Business reply on Google
Shayna, I'm very sorry to hear about your experience and sincerely apologize for the rude service and poor food presentation you described. Customer service is extremely important to us, and we'll address Lessy Lobo's behavior and the presentation issues with our team immediately. We will reinforce proper service language and provide additional training so this does not happen again. Thank you for letting us know; we regret we lost your trust and hope you'll consider giving us another chance in the future so we can make it right.
stale chips provided and poor customer service from staff
Business reply on Google
Atayshia, I’m sorry you received stale chips and encountered unhelpful service; thank you for bringing this to our attention and management will review the incident. Please contact the store and ask for a manager or message us privately so we can address your concerns and improve your next visit.
The restaurant served spoiled chicken and refused to acknowledge the issue.
Business reply on Google
Hi Sharon, I'm very sorry you and your son had this experience and appreciate you bringing it to our attention; I understand how upsetting and unsafe that felt. We take this seriously and will have management review the chicken preparation and discuss this with the kitchen staff—please contact the location manager or DM us with the visit date and time so we can investigate and prevent this from happening again.
The portion sizes are too small for the price charged.
Business reply on Google
Raph, sorry our portions and value didn’t meet your expectations; thank you for the compliment on the food and for flagging portion size and pricing concerns. Management will review portioning, pricing and staff guidance to ensure better value, and we invite you to contact the store or message us directly so we can learn more and address your concerns.
Poor service including missing items, long waits, and inattentive staff.
Business reply on Google
Hi Ashley, I'm very sorry your visit fell short of expectations; thank you for detailing these issues — management will review them and we are addressing staff training on attentiveness, order accuracy, and beverage handling. Please contact the restaurant directly or DM us so we can discuss this further and work to ensure a better experience next time.
Waitress neglected table service while drinking at the bar
Business reply on Google
Lee, I'm truly sorry your visit was so disappointing and understand how frustrating it must have been to be overlooked for tea and sour cream and to feel management shrugged it off. We will have management review this immediately; please contact us privately at the restaurant or via direct message so we can discuss details and address your concerns.
Foreign objects found in food and poor customer service.
Business reply on Google
Taylor, I’m very sorry you were not greeted, had to wait to be seated, experienced an unfriendly server, and found a hair and a bug in your food; I understand how upsetting that is. Management will review this immediately, please contact us directly or send a private message so we can discuss the details and address your concerns.
The food quality and portion sizes were unsatisfactory.
Business reply on Google
Bill, I'm sorry your meal fell short; burnt chile relleno, a messy burrito, skimpy refried beans and weak salsa are unacceptable, and I'm glad your server provided great service. Management and the kitchen will review these concerns; please contact the restaurant directly or ask to speak with a manager so we can discuss this further.
The ground beef served was undercooked and potentially unsafe.
Business reply on Google
We're very sorry your ground beef was undercooked; we understand how upsetting and concerning that is and appreciate you bringing it to our attention. Management will review this immediately, so please contact the store directly or send us a private message so we can investigate and address your concerns.
Staff provided poor service and applied incorrect charges to the bill.
Business reply on Google
We’re very sorry you had this experience, Tyler; your frustration is understandable and we appreciate you bringing these concerns to our attention. We will review this with management and address staff training; please contact the location directly or DM us so we can discuss the incident and work to resolve your concerns.
Poor food quality and unhelpful service at the restaurant.
Business reply on Google
Vicky, I’m very sorry your meal and service fell short, and thank you for sharing that the margarita lacked flavor, the chips and salsa disappointed, the beans were too salty, and the carnitas and service were not acceptable. Management will review this with our kitchen and staff to improve recipes and training; please contact the restaurant manager directly or message us with your visit details so we can address your concerns and prevent this in the future.
staff ignored customers and failed to take orders in a timely manner
Business reply on Google
Erica, I'm very sorry you were left waiting and felt ignored; that is not the experience we want our guests to have. We will review this with management to reinforce seating, ID and order-taking procedures and staff accountability—please contact the location directly or DM us with date/time so we can investigate and address your concerns.
Inattentive service and small food portion sizes at the restaurant.
Business reply on Google
We are truly sorry your Saturday dinner with your wife was disappointing; Maria's inattentiveness, slow service, lack of chip refills, and small portions are unacceptable and we understand how frustrating that must have been. We will address this with our team and review portion sizes immediately, so please message us privately or call the restaurant so we can make this right and ensure a much better experience next time.
Waitstaff ignored customers for twenty minutes leading to them leaving
Business reply on Google
Donnetta, I’m very sorry you and your family were ignored for 20 minutes and left feeling upset; this is not the service we expect or want to provide. We are investigating the shift, retraining our front‑of‑house team, and would like to make this right—please DM us or call the restaurant so we can offer a refund or comp and prevent this from recurring.
Staff was rude and served a warm beer to the customer.
Business reply on Google
Dear Alain, I sincerely apologize for your experience; you absolutely deserve respectful and attentive service. We’re addressing your concerns with our team, and I would greatly appreciate the opportunity to discuss this further and make things right. Please reach out to us directly; your feedback is invaluable to us.
uncommunicated credit card surcharge added to the bill
Business reply on Google
We sincerely apologize that your experience did not meet expectations. We strive to provide flavorful dishes reflective of authentic Mexican cuisine, and we regret that this was not your experience. Additionally, we appreciate your feedback regarding the communication of payment options and surcharges, as transparency is important to us. Your comments will be taken seriously as we look to improve our service and offerings. Thank you for sharing your thoughts with us.
Served expired food and poor quality meals with slow service.
The burrito was soggy and fell apart.
Poor service and inaccurate menu description of the enchilada sauce.
Missing ingredients and burnt side dishes in the taco order.