Marimbas Guatemalan Bakery & Restaurant
🍽️ Restaurants · Austin
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The food quality did not meet expectations.
Business reply on Google
Thank you for visiting us and for sharing your honest feedback. We’re glad to hear the service was good, and we’re sorry the desayuno típico did not fully meet your expectations. We appreciate you giving us the opportunity to improve and hope your next visit gives you a better experience with something new from our menu.
Waitress was rude and failed to provide service to the table.
Business reply on Google
Thank you for sharing your experience with us. We’re truly sorry to hear that you felt unwelcome and that the ordering process was not clearly communicated. This is not the level of service we want any guest to receive, and we understand how frustrating that must have been. We appreciate you bringing this to our attention, and we’ll be addressing it with our team so we can improve both our communication and guest experience moving forward.
The food quality was poor and the bread was stale.
Business reply on Google
We truly appreciate you taking the time to share your experience. We’re sorry to hear the food and bread did not meet our standards or your expectations. Freshness and quality are very important to us, and we will be reviewing this with our team. We’d love the chance to make it right if you give us another opportunity.
The chile relleno was overcooked and the pepian lacked chicken.
Food was not fresh and lacked sufficient meat portions.
The food quality and presentation did not meet expectations.
The beef was poor quality and side dishes were unsatisfactory.
Business reply on Google
Hello Brandon, Thank you for your honest feedback. We're very sorry to hear that your experience with our Churrasquito plate didn’t live up to expectations. We strive to serve high-quality, flavorful dishes, and it’s clear we missed the mark during your visit. We appreciate your comments and are already looking into the concerns you mentioned with our kitchen team. While we’re glad you enjoyed the fresh tortillas and found the service pleasant, we regret that the overall experience fell short. As a gesture of goodwill, we’d like to offer you a full refund for your meal. Please reach out to us directly at [email protected] so we can make this right. We hope you might consider giving us another chance in the future. Thank you again, Marimbas
discriminatory service and cold food quality
Business reply on Google
Veronica, We're sorry to hear about your negative experience. Please be assured this will be addressed with our teams. Our intentions are always to make everyone feel welcome, and we obviously came a little short here. If you have the time, we'd like to discuss the details of your visit. Please email us at [email protected]
The food served was bland and the taquitos were overcooked.
Business reply on Google
Hello K G. We apologize for your negative experience, and we will discuss with our team on how we can improve our quality and consistency. We also went ahead and refunded your credit card. We hope you can give us another shot, and if you do, please find a manager and mention the situation so we can find a way to better serve you next time. We do appreciate your visit and feedback.
The food purchased was burnt and inedible.
Business reply on Google
Hello Karen, Thank you for your feedback, and we apologize for your experience. We will make sure to address this with our entire team to avoid future issues. More importantly, we'd like to make this right with you. Please call or email us at your earliest convenience to further discuss ([email protected], (512) 524-3060). Please ask for a manager and reference the situation.