Marriott Columbus Northwest
🏨 Hotels & Travel · Dublin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Active shooter incident and failure to provide basic room amenities
Business reply on Google
Thank you for taking the time to review your stay Kourtneii. We sincerely regret your experience and will address your concerns with our team. We are committed to improvement and hope to welcome you back for a much better experience in the future.
inconsistent room pricing and poor booking experience
Business reply on Google
Andrea, we are glad that our phone agent was polite during your call. Your feedback is highly valued as we work to make our reservation experience smoother and more transparent. Thank you for your review. We welcome you to stay with us again!
Hotel room was dirty with unwashed sheets and bathroom filth.
Business reply on Google
Thank you for taking the time to review your stay. We have shared your feedback with our team for review. We value your input and hope to welcome you back for a better experience in the future.
unsupervised children causing noise and disruption in hotel facilities
Business reply on Google
Eddie, it is good to hear you valued our amenities. We appreciate your feedback regarding guest conduct and the M Room atmosphere as we work to ensure a professional environment for all. We are committed to high service standards and look forward to welcoming you back for a better experience.
The hotel room was infested with bed bugs and other insects.
Business reply on Google
Alex, we sincerely regret the issues you encountered and take your concerns very seriously. This is not reflective of our standards, and our team is addressing the matter urgently. We hope for the opportunity to restore your trust in a future stay.
The hotel room had dirty sheets and inadequate housekeeping service.
Business reply on Google
Kathy, thank you for taking the time to review your stay. We regret the housekeeping issue and the lack of follow-up during your visit. Your feedback is important, and we hope that you will give us another chance to provide the clean, comfortable experience you expect.
Vehicle was broken into while parked at the hotel
Business reply on Google
Brittany, we are truly sorry to hear about your experience and understand how upsetting that must have been. Your concerns have been shared with the team for review. We are committed to improving security and guest satisfaction and hope that you will consider giving us another chance.
Hotel failed to provide promised catering equipment and bar services for wedding.
Business reply on Google
Laura, thank you for sharing your experience. We sincerely apologize for the issues you encountered with the catering and bar service during your wedding reception. We understand how important these aspects are, and we will address this with our team to prevent similar situations. We hope that you will give us another chance in the future.
Inability to control room temperature due to energy saving settings.
Business reply on Google
Joe, thank you for sharing your experience. We are sorry to hear that your stays have been disappointing, particularly with the room temperature and front desk service. Your comfort is important to us, and we regret that we fell short of your expectations. We will address these concerns with our team to improve our service and ensure a better experience in the future.
The hotel mattress and pillows were uncomfortable and poor quality.
Business reply on Google
We are truly sorry your stay was uncomfortable, especially given your Titanium status with us. We take your feedback seriously and are looking into improving our bedding options. We value your loyalty and hope to offer you a much more restful experience on your next visit.
Maid service skipped cleaning and breakfast seating was delayed.
Business reply on Google
Prodyut, we sincerely apologize for the issues you faced during your stay, particularly with the maid service and breakfast seating. We are addressing these concerns to ensure they do not happen again. We hope you will give us another chance to provide a better experience.
Hotel refused refund for cancellation and staff was rude.
Business reply on Google
We are saddened to hear your experience was not the one you expected, nor the one we hoped to provide. Please accept our apologies. It is our hope that you will have another opportunity to stay with us in the future since you needed to cancel this reservation.
Building security issues and poor room design and maintenance
Business reply on Google
Zach, while we do appreciate your positive words for our staff, we do regret if your stay was not as you had anticipated. We will have our team make the necessary updates to the areas you mentioned and we thank you for sharing your review. We hope to one day have the chance to welcome you back.
Housekeeping failed to service room and front desk was unresponsive.
Business reply on Google
Alfred, we're disappointed to learn your experience fell short of your expectations. I apologize for any noises and inconveniences you encountered, as your feedback is not typical of a stay with us. It's my hope you will give us an opportunity to restore your trust in us, as your satisfaction is our priority!
Staff failed to address noise and disturbances caused by other guests.
Business reply on Google
Jason, I apologize for any noise and inconveniences this caused you, as this is not typical of a visit to our property. It's disappointing that we missed the mark with our service, as we strive to provide a first-class guest experience. It is my hope you will give us another chance, as we wish to restore your trust in us!
Guest experienced a significant delay in room availability upon check-in.
Presence of bed bugs and unsanitary conditions at the hotel entrance.
Hotel gave away pre-booked room resulting in inadequate sleeping arrangements.
Loud renovation noise prevented sleep during the morning hours.
Room was under construction, dirty, and staff provided poor service.