Marriott San Antonio Airport
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor room conditions, inadequate service, and inedible food provided.
Vehicle break-ins occurred in the hotel parking lot.
Business reply on Google
We are truly sorry to hear about the situation you encountered during your stay. The safety and comfort of our guests are extremely important to us, and our team works closely with local authorities and our security partners to support a secure environment. Our leadership team has already reviewed your comments so we can address your concerns directly and continue strengthening the experience for all our guests. We invite you to please reach out to us directly, as we are unable to address specific concerns in this forum. We hope to have another opportunity to welcome you back and provide the level of service and security our guests typically enjoy.
unauthorized credit card charges and unresponsive customer service
Repeated fire alarms, lack of communication, and broken room amenities.
Hotel rooms had sewage odors and undercooked food was served.
staff refused check-in due to unclear third-party payment policy
hotel room had dirty bedding and unclean bathroom surfaces
rude staff, noisy room, and poor cleanliness
missed wake up calls and failure to replenish shower gel
Room was not ready at the scheduled check-in time.
Receptionist exhibited rude and discriminatory behavior regarding a confirmed reservation.
Unsanitary room conditions and discriminatory treatment regarding a service animal.
Unexplained additional charges and unresponsive housekeeping service.
Housekeeping failed to clean the room or change the sheets.
Defective mattresses and unprofessional, dismissive front desk staff.
Hotel made unauthorized charges for alleged property damage
Unclean room and unprofessional, rude front desk staff service.
Excessive noise from neighboring guests and poor soundproofing in the room.
Hotel lacks hypoallergenic bedding and fails to enforce smoke-free policy
Long delivery delay and incorrect food items received