Marvelous Movers

Business reply on Google

This is not a review from a customer we serviced. This was left by a disgruntled employee that didn’t want to go above and beyond for our customers. Sadly, this was only his fourth day with our team. I have also reported/flagged this to Google.

Business reply on Google

Hi Kristina I'm sorry for your troubles but i can assure you i answer our company phone (904) 885-2297 personally every time it rings within business hours. From time to time, i do miss a call because i'm also a owner/operator of my company and occasionally when the phone rings i'm in the middle of carrying furniture, but i call back immediately. I believe you have mistaken our company with a similar company that is also affiliated with U-haul help? That company has a name very similar to our.... Marvelous HANDS Movers? Please call me so we can talk more about this matter. I would really appreciate it if you would please remove this review as i take a lot of pride in our company and the service we provide to our customers. Thank you, Jereme

Business reply on Google

We would like to start by apologizing about your satisfaction with our company. When you first called after your move was completed it was regarding your booking deposit. We offer you the gift card because of the miscommunication & asked if there was any other issues that needed to be brought to our attention. You made it clear that you were satisfied. You then contacted us about damages, which is hard to hold our guys accountable since your sons helped, and accused us of taking tablets which you later found. As we strive to handle everything with care and make sure all of our customers our happy, there is just some stuff we can not be accountable for which is why we send out a contract to all of our customers for them to read and accept prior to the move.

Business reply on Google

Hello Belinda, I would like to start by apologizing that you were not satisfied with our services where as we strive to please all of our customers. Some people misinterpret how long a move job should take without taking every factor into consideration. For example stairs will affect the time & also not being fully prepared or aware of everything one has. In addition to the one bedroom there was a fully furnished dining, living room & garage that we were carrying up steps. Also we have all of our customers sign a contract so that they are aware of the minimum charges, which in this case was $224 which included 2 movers, the truck charge, & 2 hours of labor plus the additional hourly rate. We never tell any of our customers a guarantee of how long a job will take. A tip for the future to anyone who is looking to move, being fully prepared and packed will also help ensure the job goes more quickly & smoothly. Again we strive to make sure all of our customers are satisfied but unfortunately we can’t please everyone.

Business reply on Google

Hannah I want to start by apologizing that this piano move was not as smooth as we would have liked. Myself and the Marvelous mover's team strives ourselves on performing a flawless job every time. While its very uncommon for are company to predict the layout of the delivery/destination location. We rely heavenly on the information giving from the customer to be-able to provide a fair and honest quote for services. I understand this was stressful for you to come home to large holes in your yard. Even though I wouldn't have agreed to the plan of action my movers made to overcome the obstacles to deliver your piano, my employees did receive permission from your significant other to drive into the yard. I have taking this job as a learning experience to ask more detailed questions and we have updated our waiver to protect our company from future complications so Marvelous Movers can continue to provide flawless jobs. Thank You from Marvelous Movers!