Masala Mantra
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The chicken biryani was undercooked and lacked authentic flavor and spice.
Foreign object found in food and dismissive staff response
Business reply on Google
Hi sashi this is Bobby here the owner first of all apologies for the experience. I am not sure what transpired but I will speak with the team and my dharma is to do the right thing I will reimburse you for not reaching your highest expectations. Sashi my email is [email protected] I would love to speak with you it would be a great if you could send me your number. Once again my apologies
The food quality is mediocre and the prices are too high.
Butter chicken meal contained excessive rice and minimal chicken.
Business reply on Google
Kevin I spoke to my team - we went above and beyond to meet your request and we shared with you that we don’t mix stuff we give curry and rice separately anyways my team met your ask and we gave a whole curry and rice with the chicken. You are sharing a false information here and you were beyond drunk too when you came in here .. so maybe your judgement is now questionable- I would be glad to have folks like you go somewhere else than waste our time .. some clown you are
Kitchen closed early and staff rushed customers to pay the bill.
Business reply on Google
Jay I spoke to my team - Could you email me at [email protected] your number I would love to speak with you and learn more on what transpired
The mixed grill dish contained insufficient portions of the advertised ingredients.
Business reply on Google
Shravan sorry about your experience - we will find your bill and refund you that is our dharma. Sorry again and we will make it up to you the next time
The food ordered lacked flavor and quality.
The food was excessively greasy and tasted different than expected.
The food quality and authenticity did not meet expectations.
Business reply on Google
Hi Yug not sure what happened, you seem like a reasonable person and I would like to personally reach out to you - could you message me your number at masalamantrajax @gmail.com I would love to improve and your guidance is appreciated . Best Bobby
The food quality did not meet expectations for authentic Indian cuisine.
The chicken biryani lacked the expected flavor and authentic preparation.
The food quality was poor and did not taste authentic.
The food lacks authenticity due to excessive americanization of the dish.
Business reply on Google
Sanjeev Thank you for your feedback - did you have a chance to share the same with your server we could remake the dish to your liking.
Food was cold and the store manager was rude.
Business reply on Google
We are sorry to hear about your recent experience. I've spoken with my staff and found that your order was ready at 7:14 PM for pickup, which may explain why it wasn't warm when you picked it up at 8 PM. Additionally, the staff member you mentioned was from the back of the house. We apologize for their demeanor and will address this with our team to ensure that all staff interacting with customers provide a welcoming and attentive experience.We value your feedback and hope you'll consider giving us another chance to serve you better.
The food served was poorly prepared and lacked proper flavor.
The food was overly sweet and the chicken was undercooked.
Unexpected mandatory service charge applied to a group of eight people.
The butter chicken dish contained very little chicken.
Business reply on Google
Nicole thanks for your feedback and sorry for your experience with regards to the quantity - the butter chicken is always going to be in strips here and usually the quantity more than suffice for 1 person infact I find it hard sometimes to eat all of it at one go. I am happy to understand more on the issue please come on over and let us know how we can serve you better
Customer was overcharged for items not ordered.
Business reply on Google
Jennifer I spoke with my staff and we did not have any incident like this and I also checked all my receipts to find / reimburse you . I believe this happened at another establishment which has a name very similar to us . My dharma is to do the right thing and I would refund you in full and offer your next meal on the house if my staff erred . I request you to reconsider your review if there been an error . Look forward to speaking with you could you email me at [email protected] and I would be happy to connect with you and resolve this
The food served lacked flavor and was prepared incorrectly.
Business reply on Google
Pavan thanks for your feedback - we take Great pride in making our dishes customized to our patrons needs / requirements , you did not even once express any displeasure while at the restaurant . Next time you visit any restaurant, I would suggest If you let your server know what works for you - we can cater to your spicy needs . Our dharma is to do the right thing in the process - we earn a living with a reasonably priced product and take great pride in our offerings - we wish you well .