Master Movers

Business reply on Google

Dear Mr./Ms. Hill, Our records show that you booked through a brokerage company and used our location in Virginia. The delivery was not express, but you chose to pick up your items before we could deliver them. From the time you signed the release form, it took you three months to pick up your items, which accumulated storage charges. Please feel free to contact our office at 317-872-6683 if you have any questions or concerns.

Business reply on Google

Apologies, but I am unable to locate your name in our system. Could you please provide your order number or contact our office at 317-872-6683 for further assistance?

Business reply on Google

Mr. James Griffith, I am sorry you are not happy with the relocation services you received. But, your account of the moving details differs from the way Master Moves Operates. You provide a list of all items to be moved on the phone. We make it clear this is an Estimate, based on the information that you, the customer, have provided us. We do not give a guaranteed price on the phone. as we have no way to verify the information provided until we actually arrive at your home. We did provide you with a $500 discount at the time of booking. You are correct, On the day of pick-up before, We begin loading the foreman performs a visual inspection comparing the list of items reported to the actual items that are in being moved. The initial move details were different upon arrival of the crew. Items were larger, packing service was needed for TV’S, books, glass that came from tables and the China cabinet and more. Before the move started the foreman made contact with the office to provide us with the additional information. At that time, we did a revised estimate for necessary packing and additional cu.ft. / space reservation and asked you if you would like to purchase. It seems you agreed

Business reply on Google

Ms. Kate Mathison, I see you moved with us twice in the past and this was a third booking with our company. We sincerely regret that you feel we did not meet your expectations this booking You booked your move on 6/18/2018 at the time of booking you requested full payment be processed. Your payment was processed as you instructed and a Credit Card Authorization Form was emailed to you for verification and signature which You provided with no issue. You scheduled an afternoon move Afternoon time is between 1p.m. - 7p.m. We will confirm your time frame the day before your move. Please note: that all times are not guaranteed. Especially afternoon times since they are the 2nd move for the morning crew. You can locate this information on the signed estimate we emailed and an email providing you with additional information as well the number to reach the dispatch department for calls After 5pm. Our call logs do not show 20 incoming calls from your number. However, we are very sorry to hear that at times you have been unable to make direct contact with whichever department you are attempting to reach. This is a busy time of the year for moving companies and while we make every attempt to

Business reply on Google

Dear Mr. Dalton Sholders, I am sorry to learn that you are not 100% satisfied with our services. Master Movers is a reputable relocation company proudly serving an average of 2’000 customers yearly. When you booked your move, you did book the services through a broker with whom you provided the information and coordinated details of the move. You selected and set-up a Non-Express- Non- binding move with the broker Non-Express has a minimum of 1-30 business days for your delivery with time starting from your first available date for the delivery. Regarding your motorcycle, moving companies are not authorized to transport hazardous/ flammable materials, for this reason we requested the fuel to be removed. We are sorry if there was any miscommunication or misunderstanding between you and the broker with whom you booked your move. A review of your moving documents reflects you signed for an authorized partial packing and all charges associated with the packing materials and packing labor. Tape, bubble wrap, Tv boxes. All applicable charges were correctly applied, Initial estimate for (508-) space reservation/ volume / Cu.ft, the broker provided you with at time of booking and the addit

Business reply on Google

I usually don't respond to reviews this way, but this one is all false, slanderous and contains defamatory statements. We have never stolen anything from customers. All of our movers have been screened with background checks. It is strange and suspicious that a customer in this position cannot produce paperwork of an arrest regarding these allegations. Master Movers serves approximately 2000 customers per year with their relocation needs, local and State to State. We believe we are one of the most reviewed moving companies due to our volume of business. We have over 17 years’ experience in the business. If any of the allegations were correct we would not be in business today.

Business reply on Google

Dear Ms. Amanda Pittman: I am sorry to that you are unhappy with the service we provided. Since you didn’t call into the office until after the movers left, I was unable to correct the problem in real time. Most importantly, I was also unable to explain to you why your move cost more than the original estimate. The original estimate was based on the amount of hours it would take 2 movers to move approximately 15 items. You however, sent over 45 items and moved from a second floor apartment to a 3rd floor apartment. You failed to report this information to your relocation specialist at the time you booked your moving services from us. Nearly tripling the size of your shipment and the long walk could easily increase the loading and unloading time from 2 to 6 hours. The movers completed the move, minus a few boxes you directed them to leave behind, in 3 hours and 45 minutes. Well within the parameters of industry standards. I would also like to point out that when the movers arrived they did a visual survey of your move and informed you that the move could take up to 6 hours. You asked them to proceed. After you told them to proceed you signed them in at 11:00am and when they finished

Business reply on Google

Dear Ms. Farheen Sultana, Master Movers strives to provide 100 % customer satisfaction on every move. You stated that you were happy with the move itself and thought the movers were amazing. I am sorry that you were not completely satisfied when it came to the billing. You contacted our office requesting an estimate for 2 movers for 8 hours. The 8 hours included coming to you, labor time, time to drive from Indianapolis IN. to Merrillville. IN. and return to our base. Our records show that on your move day, You ended up using the movers for 10.75 hours total. This time and was indicated on your paperwork and you agreed to and signed for. In addition we sent you prior to booking with the company two initial estimates and two more after booking that clearly outline our company policy and all applicable charges including drive time / travel time and labor hours each has a description so that our customer can understand it. I am sorry but to state any charge was hidden is simply an inaccurate statement. We would be happy to help you locate this information on the estimate we sent you.

Business reply on Google

Ms Kelly I am sorry for the late, I know their ‏ is no excuses , but we did text you and I call you to apologized If there is anything else I need to do please let me know Ben

Business reply on Google

I am very sorry that the service was lass then 100% satisfying we do our best to comply to customers request. We don’t always get the results we would like because of different circumstances the job might require but just like many other companies we charge based on the hourly rate, you requested only one hour to load and one hour to unload, a total of 2 hours labor. You didn’t provide any list of items but we did sent you the recommendation for number of hours that were based on number of items. In your situation, when the movers arrived at your pick up destination you asked to move over 60 items. This is one reason it took up more time to get the job completed also this is why we had to charge you for additional time. Also we have pictures of the stairs from the basement; the reason movers didn’t move washer and dryer was because the stairs are in such bad condition. The movers were concerned about their safety. The movers described the stairs as hallowed and it seemed that the stairs haven’t had maintenance done to them in years. When movers walked down to the basement they could hear and feel the stairs squeak. In regards of the movers confirming your credit or debit card we ha

Business reply on Google

The inventory list that we request during the booking process is to help us provide the customer with an accurate estimate of how many trucks, how many movers, and how much time that you will approximately need to move. A breakdown of time is factored by how much time it will take to protect your items, how much time it takes to load the truck, driving to your destination, and the amount of time needed to unload your items at your destination address. It is very important that the customer provides us with an accurate count of items, so we can provide you with as accurate of an estimate that we can provide over the phone. You called our office and provided us with a list of 63 items and stated that everything was packed and ready to go. You requested 1 truck and 3 movers. This all seemed standard based on the information you provided us so we proceeded to book your move. We sent you an Order for Service Contract, based on the information you provided the sales team. This is standard for all of our customers. This is sent before your move so that you can review it, verify the information, read over our terms and policies, and contact us with any questions you may have prior to your

Business reply on Google

This is the first time I see that you requesting A receipt to be emailed you, the movers left your receipt on a day of the move, in regard to the damages I checked your order inspection and before they move finished and about to leave your place they inspect your items with you, and you signed say There is no damages, also we did not do any packing for you, you did all the packing

Business reply on Google

We are very sorry that we could not move your mother on Saturday , it is correct she did schedule after 1:00 pm for the move. Which is usually a second job for that time frame, for that reason we cannot guarantee the time of arrival. Your mother moved from Bloomington Indiana to Indianapolis , and when we came over we did have a flat tire , there is no one in Bloomington that can help with that on Saturdays at 5-6 Pm , we could put the shipment in the truck with a back flat tire , but it would be risking the crew , the DOT will not allow it , and we didn’t want to damage your items , so we apologize and we ask to come on Sunday , we did provide a discount for the incident. However, your move did take more time to accomplish , and this is why the price changed a little. Again we are sorry but we did the best we could.

Business reply on Google

I am sorry that you were not happy but I would like to address some of your false comments, In regard to your comment on the review , the 3 companies that you named are all advertising on the same website that provides leads of customer , it is very likely to happen that the customer that needs a move, also has a cleaning service and yes, also drive-way asphalt services and many more services related to moving. Some company’s work harder than others to get the customers to place a positive review, so if I have to guess this is what has happened. In regard to service , You contacted our office and asked to only use 2 hours of labor, one to load and one to unload , you provided 40 items that needed to be moved, some needs to be taken apart , wrapped with pads and loaded to the truck. We recommend 3 movers and about 7 hrs. Labor, but you insisted to keep the 2 hours. Please look on the PDF form that we sent to you on 06/20/18 at 4:03 pm. We also explained the definition of travel time / Driving time and labor time. “I was told that the move required 1 hour "driving" time could be used for the move because the drive was so short, even if you move in the same apartment we will still cha

Business reply on Google

Dear Ms. Erika Nicholas We didn’t get confused , you were supposed to have 36 items which was estimated 300 cubic feet so we sent you a 16 Ft truck we can put inside that truck 900 cubic feet , but you decided to surprise us with an additional 60 items, a but 96 items so we had to think fast and the best solution was to send you a bigger truck which was a different crew , the movers would not look at you with an upset face that almost never happens , the movers have no reason to be upset since they are getting paid for the time , that you the customer cost us , by adding additional items. We did not charge you for the lost time but we did estimate more time to move the additional items that you added on the day of the move. I am very sorry that you are not happy with the time but all other moving companies will charge you to move additional items as well. I will kindly recommend that in the future you will provide the correct information and maybe even ask from the company’s to come beforehand to provide you with a BINDING PRICE.

Business reply on Google

I do not have your name in my system ,as far that i can tell this can be one of our competition, is also reported to Google, if you are a customer please post your order number with Master Movers and your full name so we can look in to your order and responds appropriately