Mayfair Market by Hung Vuong Food market
🛒 Retail & Products · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Cashier exhibited rude behavior and mishandled pricing and coupons
Store policy requires customers to leave personal bags with security.
Business reply on Google
Thank you for your feedback. We’re sorry for the inconvenience you experienced during your visit. We understand your concern regarding our store policy and how it impacted your experience. We appreciate you sharing this with us and will pass your comments along to our management team for review. Best, Hung Vuong Team
Cashier ignored customers and displayed unprofessional behavior toward non-Asian patrons.
Business reply on Google
Hello, We’re truly sorry to hear about your experience, and we want to thank you for taking the time to share it with us. While we’re glad to know you appreciated the variety and quality of our products, it’s very disappointing to hear that your interaction at checkout made you feel unwelcome. That is never the experience we want any customer to have—everyone should feel respected and valued here, regardless of background. We take this feedback seriously and will be addressing it with our team immediately. Please know that your voice matters, and we want to do better. Thank you again for bringing this to our attention. Best, Hung Vuong Food Markets Team -2:05 pm. 10/10/25
Customer experienced racial profiling and poor service from store staff.
Business reply on Google
Deseree, We sincerely apologize for the negative experience you had at our store. We do not condone any form of racial profiling, and we deeply regret any distress caused to you and your family. Our aim is to provide a welcoming and inclusive environment for all our customers, and we apologize for falling short of that standard on this occasion. We take your feedback seriously and will investigate this matter thoroughly. We apologize for the lack of support you received from our manager, as we strive to address customer concerns promptly and effectively. Your experience does not align with our values, and we will take the necessary steps to ensure such incidents do not occur in the future. We understand your decision not to return to our store, but we hope you can accept our sincere apology. We appreciate your feedback and will use it as an opportunity to improve and foster a more inclusive atmosphere for all customers. Thank you for bringing this matter to our attention, and we wish you and your family all the best in your future shopping experiences. Best, Hung Vuong Team -3:13 pm. 6/28/23
Seafood department staff was rude and reluctant to provide ice.
Business reply on Google
Hello Jack, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our seafood department. Providing excellent customer service is our top priority, and we apologize for the lack of assistance you received. We appreciate your input and will address this with our team to ensure a better experience for all our customers in the future. We hope you’ll give us another chance to serve you better. Sincerely, The Hung Vuong Food Market Team -2:36 pm. 10/2/24
Cashier failed to assist customer with packing items at the register.
Business reply on Google
Hi Lily, Thank you for sharing your feedback, and I’m sorry to hear about your experience at our store. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your comments regarding the cashier will be addressed with our team to ensure we improve in this area. We appreciate your input and hope you’ll consider giving us another chance in the future. Thank you for helping us improve! Sincerely, The Hung Vuong Food Market Team -5:18 pm. 9/20/24
Business trucks cause parking congestion and unpleasant odors in the neighborhood.
Business reply on Google
Hi Dawn, We're truly sorry to hear about your experience and appreciate you bringing this to our attention. At Hung Vuong Food Market, we strive to provide exceptional service, and it's clear we fell short in your case. Your feedback is invaluable, and we're committed to addressing the issues you encountered to prevent similar situations in the future. Please accept our sincere apologies, and if you're willing, we'd love the opportunity to make things right. Please reach out to us directly so we can discuss your concerns further. Best, Hung Vuong Team -6:11 pm. 5/23/24
Staff member was rude and unhelpful when asked for assistance.
Business reply on Google
Hi Yaminah, We're truly sorry to hear about your disappointing experience at Hung Vuong Food Market. Providing exceptional customer service is a priority for us, and we deeply apologize for the unacceptable behavior you encountered. We value your feedback and would appreciate the opportunity to make this right. Please reach out to us directly so we can understand more about your visit and work towards restoring your trust in our store. Sincerely, Hung Vuong Team -2:27 pm. 11/17/23
Staff members exhibit discriminatory behavior and follow customers around the store.
Business reply on Google
Jaiden, we are so sorry you did not have a positive experience with our employees. We welcome all and are very sorry you did not feel this way while shopping with us. May we ask for details you can provide to help us improve in the future? We appreciate your feedback as it helps us look into this issue and get to the bottom of it. -3:42 pm. 9/6/22
The cashier displayed extremely rude and unprofessional behavior toward the customer.
Business reply on Google
Hi Nora, we are so sorry you did not have a positive experience with a cashier. May we ask for details you can provide to help us improve in the future on when you visited? We appreciate your feedback and hope to have another chance in the future. -3:45 pm. 9/6/22
The store lacks accessible entrance ramps for wheelchair users.
Business reply on Google
Hector, we apologize about the limited space you experienced while shopping with us and that you were unable to shop with your family. We would love to expand in the future to provide more space and understand that it may be difficult to get around especially during busy time. We will provide your feedback to our upper management and understand your frustration.
Staff member was rude and unhelpful when asked for assistance.
Business reply on Google
Hello, we apologize about your experience while shopping with us. We hope you were able to find some products you enjoyed at our market and would appreciate any more detailed feedback you can give us regarding the date/time you visited us so we can address this issue with our team member! Again, we apologize for your less than positive experience and hope you will give us another chance in the future.
The store does not accept Discover or American Express credit cards.
Business reply on Google
Hello, we are very sorry you were unable to use your credit card while shopping. We took your feedback to our management and are now in the process of adding American Express to our list of credit card companies our customers can use! We hope you will give us another chance in the future. Thank you so much for taking the time to leave us a review.
Customer felt unwelcome and was rushed out by staff.
Business reply on Google
We are sorry for your experience at our store. We are responding to the HR department. Thank you for you response, we will continue improving our services. You are always welcome to Hung Vuong Food Markets.