McKoy's Smokehouse and Saloon
🍽️ Restaurants · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Undercooked chicken served and manager refused to provide a replacement.
Business reply on Google
Tonya, We're sorry to hear you left disappointed. What you described as "pink in the middle" is actually the natural smoke ring created during the low-and-slow smoking process. This pink color is a hallmark of properly smoked meat and is not an indication that the chicken is undercooked. In fact, it signifies the chicken was cooked slowly for the appropriate amount of time to maximize tenderness while reaching a safe internal temperature. Because all of our smoked chicken is prepared the same way, replacing it would have resulted in another piece with the same smoke ring. We also include a smoke ring disclaimer on both our menu and our website to help explain this characteristic of authentic smoked meats. We appreciate your feedback and wish you all the best. Sincerely, McKoy's Smokehouse and Saloon
Long wait time and poor quality of pulled pork served.
Business reply on Google
I’m sorry to hear you were disappointed. Last night was one of our busiest evenings, and while we did have a wait list, our table turnover was nowhere near an hour. We also find it concerning that no mentions of your dissatisfactions were brought to a manager during your visit, as we would have gladly addressed any issue and ensured your meal met our standards. We stand behind the quality of our barbecue and the service we provide, as reflected by the experiences of the overwhelming majority of our guests. As for our flag, we are proud to support all emergency responders who put their lives on the line to serve and protect our community. It represents our appreciation for their sacrifice and has no bearing on the quality of food, service, or hospitality we strive to provide every guest who walks through our doors. Sincerely, McKoy's Smokehouse and Saloon
poor food quality and refusal to remove items from the bill
Business reply on Google
Amanda, We’re truly sorry your meal and experience left you unhappy, especially with the confusion around the cornbread and how things were handled. We’ll be taking your feedback to heart as we work to improve for everyone who visits. Sincerely, McKoy’s Smokehouse & Saloon
The Philly cheesesteak was dry and the wings were poor quality.
Business reply on Google
Whitney, We’re sorry your meal let you down, though we’re glad a couple of items worked for you. We hear your disappointment and are always striving to do better. All the best, McKoy’s Smokehouse & Saloon
customer experienced food poisoning and inconsistent menu pricing
Restaurant allowed a large dog to dine inside the eating area.
Business reply on Google
We are sorry that your first visit with us fell short of your expectations. We appreciate all feedback and are always looking to make improvement's on our food, service and atmosphere. Unfortunately, the dog that you have mentioned in this review was a service animal. We do offer outdoor seating for guests with pets, however, if that dog is a service animal, by law, we have to allow them dining room access. Once again, we are sorry that this rare occurrence has warranted a one star review from you and we really hope you will give us another chance. McKoy's Smokehouse and Saloon
Food items had strange taste and cornbread was burnt.
Customer experienced food poisoning from undercooked chicken served at the restaurant.
Business reply on Google
We proudly support all first responders and military. Regarding your updated comment about food poisoning: the Health Department states that foodborne illnesses typically take around 72 hours to develop and are identified only when guests from different households report similar symptoms. We have not received any other reports since your visit. Dry chicken is a sign of overcooking, not undercooking, and the pink color you saw is a normal smoke ring created during the smoking process. It is noted that you often leave one-star restaurant reviews, however we appreciate you taking the time to share your feedback.
restaurant refused a refund for food the customer found flavorless
The food quality and taste were unsatisfactory.
Poor food quality and inaccurate pricing information provided by staff.
Business reply on Google
Dear Guest, We truly regret to hear about your experience. At McKoy's Smokehouse & Saloon, we pride ourselves on providing delicious, authentic cuisine and it appears we failed to meet your expectations. Your feedback regarding our pulled pork, sauces, and pricing has been noted and will be addressed. The quality of our mac and cheese and sautéed mushrooms are important to us, and your notes regarding their preparation have been shared with our kitchen staff for review. We hope you'll give us another chance to serve you better in the future. Sincerely, McKoy's Smokehouse & Saloon
Long wait times and poor food quality
Business reply on Google
We're sorry to hear about your disappointing experience. We aim to provide enjoyable meals and speedy service, so we apologize if this wasn't met. Your feedback is valuable and we'll address these issues to improve. We hope for a chance to better serve you in the future. Sincerely, McKoy's Smokehouse & Saloon.
The wings and ribs were burnt and tasted bitter.
Business reply on Google
We're sorry to hear about your experience. We strive to serve quality dishes and your feedback is crucial for improvement. Please give us another chance to exceed your expectations. Sincerely, McKoy's Smokehouse & Saloon.
Under-cooked chicken served and manager refused to address the issue.
Business reply on Google
Dear Guest, Thank you for your feedback. We sincerely apologize for your recent experience, as it is not reflective of our usual high standards of service and quality. We strive to ensure every guest enjoys their time with us, and it's clear we fell short during your last visit, however, I would like to explain that any smoked food will leave what is called "Pink Smoke Rings" . We've taken note of your comments regarding the manager’s interaction and the quality of your dish, and we assure you these issues will be addressed internally. We appreciate your previous positive experiences with us, and we hope we can regain your confidence in the future. We're glad to hear your wife enjoyed her Philly chicken and we hope to provide a completely satisfying experience for both of you next time. Sincerely, McKoy's Smokehouse & Saloon
The food was poorly prepared and the service was inattentive.
Business reply on Google
Scott, we are truly sorry to hear about the disappointing experience you had during your recent visit. It’s clear that both the food and service did not meet your expectations, and we sincerely apologize for that. We understand how frustrating it must have been for the pot roast, stuffed potato, and BBQ pork to fall short, and for the service to not be attentive. We truly value your feedback and will be addressing these concerns with both the kitchen and service team to ensure improvements are made. We hope you might consider giving us another opportunity to make things right in the future. Thank you for sharing your thoughts with us.
waiter forgot order and hair found in food
The food was bland, poorly cooked, and had an unpleasant odor.
The chicken lacked authentic smoke flavor and fries were overcooked.
Manager threatened to double charge for an item exchange
Takeout meal contained burnt chicken and bones