MD1Stop Urgent Care
🩺 Health & Wellness · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business failed to open at the scheduled appointment time.
Business reply on Google
Thank you for bringing this to our attention, and we sincerely apologize for your experience. We understand how frustrating it must have been to arrive for your 9:00 AM appointment, only to find that we were not open as expected. Due to unforeseen circumstances, we experienced an unexpected delay in opening that morning. We recognize that this disrupted your plans and caused you to seek care elsewhere, resulting in additional waiting time. Please accept our sincere apologies for the inconvenience. We value your time and appreciate your patience and understanding. We are reviewing what happened to help prevent a similar situation in the future. Thank you for your feedback, and we hope you'll give us another opportunity to provide you with the level of service you expect and deserve.
The business was closed during posted operating hours.
Business reply on Google
Thank you for bringing this to our attention, and we sincerely apologize for your experience. We understand how frustrating it must have been to arrive for your appointment, only to find that we were not open as expected. We recognize that this disrupted your plans and caused you to seek care elsewhere, resulting in additional waiting time. Please accept our sincere apologies for the inconvenience. We value your time and appreciate your patience and understanding. We are reviewing what happened to help prevent a similar situation in the future. Thank you for your feedback, and we hope you'll give us another opportunity to provide you with the level of service you expect and deserve.
The business is permanently closed despite active online booking availability.
Doctor made inappropriate assumptions regarding the patient's need for a pelvic exam.
Medical staff failed to diagnose flu in immunocompromised patient
The office provides incorrect and unexplained medical billing invoices.
Provider lacked knowledge and failed to introduce himself to the patient.
Inaccurate business information regarding availability of DOT physicals.
medical staff provided incorrect diagnoses for two separate patients
Business reply on Google
Hope you are doing well. We always strive to offer the best available care possible reflective in our other testimonials. We , always, offer free revaluations if there is failure of intial treatment or a change in the initial presenting symptoms. Feel free to reach us, if we could be any assistance to you.
Patient was incorrectly billed for a free Covid test
Patient received an unexpected bill after being told testing was free.
Business reply on Google
Hello Sir, We acknowledge your situation and apologize for any distress. As discussed over the phone, the bill you was due to a systematic error. Thank you for understanding and we hope to provide you with high quality health care at your time of need.
The patient experienced a long wait time for a PCR test.
Pregnant patient exposed to symptomatic individuals and experienced excessive wait times.
Business reply on Google
Hello Ms. Hill, Thank you for taking time to divert our attention to this issue. We are committed to providing our patients with high quality care and do apologise for any inconvenience on our end. Your feedback is very valuable as it guides us in the right direction to implement strategies that improve our clinics practice and procedures. We have taken active steps to address these concerns by providing patients with the option to either wait in their car or in the lobby. Furthermore, we are critically reviewing how we intake vaccination appointments to ensure scheduled patients are being seen in a timely manner. We hope that we can provide you with satisfactory care in the future. Once again, we thank you for your beneficial critique.
patient with breathing issues experienced excessive wait times
Staff provided inaccurate information regarding weekend laboratory result turnaround…
Business reply on Google
Hello Arun. We greatly apologize for the inconvenience. The lab we send the specimen to is open Monday through Saturday. Unfortunately, during the past long weekend, the reporting of the results was delayed due to the power outage in the lab and inability to fix it in timely manner due to the holiday. Our lab is currently working on schedule, and we receive the results in 48 to 72 hours.
The clinic provided incorrect information regarding insurance coverage.
Business reply on Google
Hi Andrea. Our mission at MD1Stop Urgent Care is to provide the Community with prompt, courteous, quality healthcare with convenient hours, shorter wait times and cost efficient services. With that being said, please disregard any statement you received from your insurance company. You will receive a statement from our company soon. You will only be charged your in-network copay, co-insurance or deductible. If your in-network benefits cover at 100% you will not receive a statement. If you would like to discuss this further, please contact me anytime at 419-835-4859. I am sorry for the inconvenience. I hope that you were satisfied with the medical care provided by our Doctor and will choose MD1Stop Urgent Care for any future medical needs.