Mechanic Auto Shop

Business reply on Google

"Hello Peter David, we are concerned to see this feedback as we have no record of these issues being brought to our attention. We take a great deal of pride in our work and stand behind every repair we do. We are not a shop that disappears—we have been at the same location for 7 years and our doors are always open to resolve any concerns face-to-face. We also answer our phones during all business hours specifically so we can help our customers. In the Future, you can just call right away or stop by any time, our doors all always open. Regards.

Business reply on Google

Hello, It seems there may be some confusion regarding our shop. Allow us to clarify: We never delete reviews. Your feedback, whether positive or negative, is valuable to us. We always encourage customers to return if there are any issues with their vehicle. Resolving problems and ensuring satisfaction is a priority for us. We’ve checked our records and do not have any record of you as a customer. Additionally, in the past month, we have not received any calls or visits from customers reporting a car that wouldn’t start. Lastly, we noticed that you’ve reviewed three mechanic shops within three days, which further suggests there may be a mix-up. Please double-check that you’re leaving feedback for the correct shop. If you have any further concerns or need assistance, feel free to reach out directly. We’d be happy to help if this review was intended for us. Thank you.

Business reply on Google

Hello, We’re saddened to see your review, especially after the effort we put in to help you under challenging circumstances. Allow us to clarify the situation: When your vehicle arrived, it had already been worked on, resulting in damage we had to address. To save you money, we located a used driveshaft from a salvage yard since a new one was beyond your budget. We also provided transportation, driving you 45 minutes to your home because you were new in town, without local friends or resources. Regarding the charges, our pricing reflects both the time and expertise required to ensure your truck was repaired safely and properly. The diagnostic fee was for attempting to identify transmission issues—a process that can be complex and equipment-dependent. We’re disappointed you felt the need to leave such harsh feedback despite our efforts to accommodate your situation. We strive to help our customers in every way possible, and we hope this clears up any misunderstanding.

Business reply on Google

We apologize for the poor experience you had when you called. We strive to provide excellent customer service and I regret that we fell short in your case when we answer your call. We'd love another opportunity to assist you. Please let us know if there's anything else we can do to make your visit more convenient, and we'll do our best to accommodate you."