Medina World Market / أسواق المدينة
🛒 Retail & Products · Hilliard
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Customer sold moldy product and received unprofessional service when requesting exchange.
Business reply on Google
Hello Naima, could you please verify that this was the correct store? This is the Hilliard location, and there is another store with a similar name elsewhere. I spoke with our staff, and they do not recall this incident occurring at our location. Thank you.
Customer felt judged and shamed by staff regarding her clothing choice.
Store closed earlier than the posted operating hours.
Business reply on Google
Hi Mr Faraj, Thank you for your feedback, and we sincerely apologize for the inconvenience. You’re absolutely right, we should have updated our Ramadan business hours online, and we understand how frustrating it must have been to drive 39 minutes only to find us closed early. We’ve now updated our hours to prevent this from happening again. If you’re willing to give us another chance, we would love the opportunity to serve you properly. Please feel free to reach out to us directly, we truly value your time and your support
Staff provided incorrect items and refused to process returns or corrections.
The business charges significantly higher prices than competitors for milk.
The business is selling chicken that is not certified halal.
Customer sold moldy food items and faced argumentative staff during return.
Staff member followed customers and ignored their greeting at checkout.
The business was closed despite the website stating it was open.
Business reply on Google
Hi Rami, Thank you for bringing this to our attention. It is our mistake. We will correct the hours on google and make sure this doesn't happen again.