Mediterranean Inn

Business reply on Google

HI Marc, Thank you for providing your feedback regarding your stay. I am very sorry to hear about the incident involving your Dodge and the lack of support you felt from our team during that time. Our goal is to provide a safe and professional environment for all guests, and it is clear we fell short in this instance. While our garage gate requires a hotel card for entry, oversized vehicles are directed to specific areas near the entrance. I have taken note of your comments regarding the security of the lobby access and the responsiveness of our management team to ensure we address these operational gaps immediately. I would like the opportunity to discuss this further with you. Please reach out to me directly at [email protected] so I can personally assist with your concerns. Best regards, Sheila

Business reply on Google

Hi Marika, Thank you for choosing to stay with us. I am sincerely sorry to hear that the air conditioning was not working properly during your visit, and I appreciate you bringing this to our attention. Regarding the elevators, I agree they can be slow. Unfortunately, upgrading them would require major structural changes that we are unable to make at this time. We are very sorry for how these issues impacted your stay, and we truly appreciate you giving us a try. Best regards, Sheila

Business reply on Google

Thank you for taking the time to share your review. We are incredibly disappointed to hear that your return stay after six years did not live up to your expectations, especially while hosting your family vacation. We would like to clarify a few points regarding your experience to help clear up any confusion: Check-in Security: For the safety and privacy of all our guests, we strictly enforce a policy that only individuals explicitly listed on the reservation may check in or be issued keys. We cannot make exceptions based on shared last names, as ensuring a secure environment—especially in a major city—is our top priority. Billing & Holds: Your room rates are exactly what you agreed to with our team member, Brian, at the time of your booking. It is very common for the standard incidental authorization hold on your credit card to be mistaken for an incorrect charge, but this temporary hold will release back to your account. Lobby Coffee: Our lobby coffee station experienced a brief mechanical issue this morning and was down for approximately 30 minutes while our team resolved it. We apologize for the poor timing during your morning routine. We also regret that you found our parking g

Business reply on Google

Hi Drew, Thank you for choosing to stay with us and for sharing your feedback. We understand that the presence of the local homeless and mentally ill population in Seattle can be unsettling for some of our guests. We apologize for any discomfort this may have caused during your visit. Well wishes, -Kay The Mediterranean Inn

Business reply on Google

Hello -- parking is $36(+tax) per night at our hotel, and there has always been a parking charge since we were built. You asked Expedia about this and they said they could find you a Motel 6 20+ miles out of town with free parking. Our parking is half price many Seattle hotels, and is in our garage directly under our property. You showed me on your phone why you thought it was free (it said self park, with an icon, and a link for more info), and we clicked the more info together and it clearly showed you the parking price per night. We spent a ton of time with you on this, and offered to release you from your stay without charges, but you elected to stay and to pay for parking. I genuinely don't understand any part of this. Would you arrive at a hotel in downtown London and expect parking to be included? We clearly disclose this in advance, we're super easy to reach, always a human and never a chatbot, and we looked together on your phone and found it on the exact place you were looking, in big print, not fine print. For that you are giving all the very hard working people one star out of five, the same rating we'd get for a terrible product and experience. I do not understand how

Business reply on Google

Hi Darrell, Thank you for your feedback. We would like to clarify the specific timeline of this reservation to ensure a full understanding of our policy. This booking was made at 10:39:13 PM on March 25th for a scheduled arrival on March 27th. From the time of booking through the following day, March 26th, there was ample time to modify or cancel this reservation. However, our records indicate that the request to reschedule was not made until well after the 4:00 PM check-in time on the day of arrival (March 27th). At that point, the room had already been held for your stay and the reservation was processed as per the agreed-upon terms. While we regret any confusion during your call, we must adhere to the firm policies established at the time of purchase. Furthermore, we do not permit the unauthorized recording of our staff and will end any communication where such actions are attempted. Best, Patrick S. Front Desk Manager

Business reply on Google

Hi Hannah, I'm sorry you were unable to stay with us. Please note this one star review is from someone who did not stay with us, which doesn't seem in the spirit of reviews. Best of luck in all your travels. Be well -

Business reply on Google

Hi Sabrina, We are sorry to hear that your stay did not meet your expectations. While we strive to ensure our property photos accurately reflect our rooms and maintain high standards for cleanliness (all of our photos are actual photos of actual rooms or property, nothing generated or photoshopped), we recognize that guest preferences vary. Since we were not notified of your decision to leave after viewing the room, we were unable to address your concerns or offer an alternative solution at that time. We appreciate your feedback and wish you the best in your future travels. Best regards, Sheila Ordonez

Business reply on Google

Hi Krishna, I'm sorry that you didn't enjoy your stay with us. Thanks for sharing your feedback with our management team. We generally get excellent feedback on our mattresses and comfort, but I see we did not meet your comfort expectations. I wish you nothing but the best in all your future travels. Thanks for trying us, and be well. Regards, -Kay The Mediterranean Inn

Business reply on Google

Hi Ashlee, We apologize that the fog impacted your view, but we can assure you that we are blocks from the Space Needle and the view is clear from the rooftop when weather permits. Regarding your room, it is designed for a maximum of 4 guests, not 7. Having nearly double the allowed occupancy in a room will unfortunately result in the experience you described. It is also a fire code violation that we would not accommodate if we had known. We appreciate your feedback. Best, Patrick S. Front Desk Team

Business reply on Google

Hello - Just a little perspective for everyone reading this. This guest returned late afternoon on the day of her departure in a self-described huge hurry to get her bags (we were storing for free) immediately, even though each agent was helping a guest and there was another guest waiting to be helped (it was prime check-in time). Because of her urgency (she said she was late to catch her train), existing folks being helped and waiting to be helped said it was okay if we helped her first. Our best and brightest and most endlessly cheerful person stepped away to help her. This guest did not have her luggage tag, or the picture of the tag we ask guests to take on her phone. She pushed her way into the luggage storage room, told our agent she was just going to take out her phone charger and come back for the bags (what happened to the train?), and our agent said she'd help carry the bags to the lobby right now but then she had to go back and help the other guests. This guest said she'd never heard of "the help" not doing what she said, and similar talk that really has no place in these times. Our agent still did help her carry the bags back and went back to helping the other folks nee

Business reply on Google

Hi Gurlien, I do appreciate your feedback. I notice you posted this same review roughly everywhere. I read you had a very nice stay in every way except you felt condescended to by one very young front desk agent, and because of that, your very nice stay turned into the worst possible rating and on every site you could post it. I appreciate that this is what you think is appropriate for an interaction you didn't enjoy with one young front desk agent. For me, it would be different, but I appreciate you're sharing your way of seeing the total experience. For what it's worth, management is incredibly easy to reach, and it's more productive for staff training to try that first. I hope you never have an encounter with a young agent again that you find condescending. Go kindly and well wherever your travels take you. -- Brian

Business reply on Google

Hi Jason, We sincerely apologize that your stay was not as pleasant as we hoped. While we have no control over street-level occurrences, we understand that the noise from multiple events during one of Seattle's busiest weekends impacted your experience. We regret that our hotel did not meet your expectations and wish you all the best in your future travels. Best, Sheila

Business reply on Google

Hello, Thank you very much for trying us. It doesn't sound like we were what you were looking for. I hope you have nothing but wonderful stays wherever else you travel. Please note for anyone reading this, there are no additional fees (other than parking should you choose to park with us) that aren't fully included in the reservation confirmation you receive when booking. If for any reason it isn't the total you expect, we don't charge in advance and you can cancel trivially (no robots, no voicemail tree, no chatbots or AI, humans only). I don't understand the complaint you made to us that we charged you exactly what was on your reservation confirmation, and that this is somehow shady. It seems exactly what I'd expect when I am traveling. There are folks with very little kindness in their hearts these days, I can't help with that. Travel kindly and well - Brian

Business reply on Google

Hi Josh, Thank you for staying with us. I genuinely don't know how someone can have a one star stay here, but your experience is your experience. I hope you reached out to us about what went wrong, we're easy to reach, and there isn't much info here for us to go off of. Best of luck in all your future travels. Go kindly and well - Brian

Business reply on Google

Thanks for staying with us. It's amazing to me what constitutes zero stars (or one star). A fabulous location, super friendly and numerous and available staff, no chatbots or AI, daily housekeeping (who does that anymore?), and extremely nice people add up to zero. No bottled water (which by the way is filled with the exact same water as our municipal water, the Cedar River watershed, and is really bad environmentally) in the rooms and we didn't buy CPAP supplies for you means zero stars. I use a CPAP machine, I wouldn't dream of thinking when I travel that hotels are supplying the supplies for my machine. There are stores that sell supplies you needed (distilled water, not an everyday item) within a 100 feet of our front door. Anyway, you perceive businesses in a different way than I do. Be well out there, and I hope all your future stays are perfect for you wherever you go. I just don't know how people get to be this way. Be well - Brian

Business reply on Google

Hi Urnotcrazyheis, Thank you for sharing your feedback. We sincerely apologize that your experience at our hotel did not meet your expectations and that you felt our location was unsafe. We understand your concerns regarding the visible issues of homelessness and mental illness that are unfortunately present in many urban areas, and we recognize the impact this had on your perception of our hotel's surroundings. Regarding your comments about our hotel's appearance, we strive to ensure that our photographs accurately reflect our property. We regret that you found them misleading and that the condition of our hotel and rooms did not align with your expectations. We want to assure you that all the photos and videos on our website are current and accurately portray our hotel. Additionally, numerous reviews from other travelers support this. We are pleased to know that the computers in our lobby were helpful in finding alternative accommodation and that you were able to find a place that better suit your needs. We wish you safe and pleasant travels. Kind regards, Sheila

Business reply on Google

Hi everyone, Her description is one way of saying what happened. Another way is to say she came into the hotel extremely intoxicated, ignored the front desk, went to a floor and disturbed everyone. She would not leave, and only by calling SPD could we have her removed. We have dozens and dozens of guest complaints directly from her intoxicated behavior. We do not call the police lightly, period, the staff was left with no other option. Most people would sober up embarrassed as heck by their behavior. This particular person instead chooses to tell the world how she behaved. I don't understand that. Travel kindly and well - Brian, Mediterranean Inn

Business reply on Google

Hi Sean, Your kindness and understanding are heartwarming. We have never had anywhere near that many people come completely unprepared for CPA's bag requirements, and instead of turning them away like we should have done, we did our absolute best to help. Everyone got their bag back, though it took longer than anyone would have wanted. I think Fred again guests should be ashamed of how they treated the staff trying to help. I heard from an employee who's a fan that this is supposed to be FLUR, but didn't see that at all. If you're unhappy with Climate Pledge not offering bag check, please take it up with them. We will not help out for a crowd like this again, so I assume you'd rather get no help than whatever the best our staff could offer was. Be well -