🏋️ Fitness & Gyms · Charlotte
total experiences
replied on google
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Strong odor of marijuana permeates the gym facility.
gym enforces restrictive annual contracts and unexpected cancellation fees
Staff were unavailable during posted business hours and ignored phone inquiries.
gym continues billing after contract expiration and ignores phone calls
Business reply on Google
We are sorry that you feel this way. Many people will forget that their membership will auto renew to a month to month membership, unless they notify us ahead of time to cancel the auto renewal. This is also stated on the contract that we emailed to you on the day that you signed up. We can resend your membership agreement or please contact us so that we can further explain the details of your membership. If you leave a message, please allow up to 24-48 hours for us to respond and please note that we will try our best to address all and any concerns in a respectful and honest manner. We do thank you for your review and for allowing us the opportunity to address your needs.