Mellow Mushroom Jacksonville
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times, incorrect order, and unprofessional handling of payment issues.
Business reply on Google
Thank you for taking the time to share your detailed feedback. We're very sorry to hear that your visit fell so far short of expectations. Some of the unprofessionalism you experienced is not what we want to portray and is not our standard. We also regret how the payment situation was handled and understand how uncomfortable that must have been. Your comments will be shared with our management team and service staff so we can address these concerns and improve the experience for our guests. We appreciate your honesty and the opportunity to learn from your visit. If you happen to know what server you had during that time or have any other comments or questions please reach out to us at [email protected].
excessive wait times for dine-in customers compared to online orders
Business reply on Google
Thank you for sharing this feedback. We’re very sorry you experienced long waits on both visits that’s incredibly frustrating, especially when the restaurant appears quiet. We’re reviewing our processes to ensure guests are greeted and served more promptly. We appreciate you giving us multiple chances and hope you’ll consider returning so we can provide a much better experience
Bartender ignored customer for thirteen minutes to socialize with friends
Business reply on Google
Thank you for taking the time to share this feedback. This isn’t the experience we want for any guest, and I’m sorry you were left waiting and felt ignored at the bar. What you described is not acceptable, and we’re addressing it with the team to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope you’ll give us another chance to provide the service you should expect from us. We would also like more information and would if you contacted the store to speak with a manager. (904)757-8843 or [email protected]
The restaurant took one hour to serve pizza to the table.
Business reply on Google
Thank you for taking the time to share your experience. Waiting an hour for a medium pizza and two kids’ pizzas is absolutely not the level of service we aim to provide, especially during a slower period. We are really sorry we missed the mark during your visit. We hope your next visit will be a better one and hope you will give us another chance. Have a wonderful week Tyson
Long wait times and incorrect billing charges for a large group.
Business reply on Google
Thank you for sharing this feedback. We’re very sorry for the long wait, the order mix‑ups, and the billing issues that’s not the experience we want for our guests. Please reach out to us directly so we can look into the extra charge and make this right. We appreciate you bringing this to our attention and hope to provide a much better visit next time Dominque
Staff member was rude and unprofessional during lunch service.
Business reply on Google
Thank you for sharing this feedback. I’m truly sorry to hear about the interaction you experienced during your visit. What you described is not the level of hospitality we expect from our team, and I understand how disappointing that must have felt. I’d appreciate the chance to learn more about what happened so I can address it directly and ensure it doesn’t happen again. If you’re open to it, please reach out to us at your convenience. We value every guest who walks through our doors, and we hope to have the opportunity to provide you with a much better experience in the future WB!
The pizza served was excessively greasy.
Business reply on Google
Thank you for sharing your feedback. We really sorry to hear that your pizza wasn’t up to the standard you expected. That’s not the experience we want for any of our guests. I’ve shared your comments with our kitchen team so we can look into what happened during that shift.
excessive wait time for food and slow service
Business reply on Google
Hello Corey! Thank you for your patience on your visit with Mellow. We have reason to believe that you have the wrong location since the picture is not of our Mellow River City location. We would be happy to give you a great experience if you come to our location! Thank you for letting us know about your visit and we hope to see you in River City next time!
The meatballs served were burnt and extremely dried out.
Business reply on Google
Thank you for sharing your feedback. It’s unfortunate that while the salad components were enjoyable, the meatballs fell significantly short of expectations. Serving a protein that was burned, dry, and poorly presented is not our typical standard or preparation. We sincerely apologize. Your dissatisfaction is understandable. We hope that you reconsider and give us another try.
The food quality was poor and items were improperly prepared.
Business reply on Google
Hello Lenell, thank you for your patience on your last visit and thank you for letting us know that you had a less than favorable experience with us. We will look into this and use this information to coach staff. We hope you give us another chance and hope to see you in again soon
Order was delayed and pizza had insufficient toppings.
Slow service and unfriendly staff during lunch visit.
Business reply on Google
It's so very disappointing to know that you did not have a good experience with us. We thank for sharing and will evaluate how we can improve. Please accept our sincere apologies, Zay. We appreciate your business and hope that you will give us another try.
excessive wait times due to prioritization of delivery orders
Business reply on Google
Hi Kevin. Thank you for taking the time to leave us this feedback. We are sorry to hear that your visit with us fell short. All feedback from our guests is valued and we will use this as a learning moment. Hope that you will give us another chance in the future to make this up to you. We look forward to seeing you again!
Staff provided rude service and failed to assist with ordering process.
Business reply on Google
Hello Kenya. Thank you for bringing this to our attention. We will be looking into this farther and using this as a coachable moment for our staff. Mellow Mushroom River City prides itself on having a welcoming and chill vibe. We do hope you will give us another chance in the future, and hope you have a great rest of your weekend.
Staff provided poor service and exhibited a rude attitude.
Business reply on Google
We sincerely apologize for the inconvenience caused to you. We strive to provide excellent customer service. This is not a good representation of our standards. We hope you will consider giving us another try so we can redeem ourselves. Thank you, Amanda for sharing your experience.
Manager displayed hostile and discriminatory behavior toward a same-sex couple.
Business reply on Google
Thank you for taking the time to leave us this feedback Tanner. We are sorry to hear that you were not happy with your experience here at Mellow Mushroom River City. If you could please reach out to us here at the restaurant by email at [email protected] or giving us a call, we would like to get more information from you so we can properly address any issues you may have faced.
Slow service, cold food, and poor staff attentiveness for large party.
Business reply on Google
Tatiana and Joshua, Thank you for taking the time to leave a detailed review about your experience dining in with us last night. We appreciate your patience and feedback and we hope to give you the service you normally expect and receive at River City Mellow. We understand your frustration and will use this experience as an opportunity to improve service and wait times for guests like you. Please reach out to the store via email [email protected] or give us a call so we can discuss this further. Thank you again
Manager was rude and unprofessional regarding an excessive wait time.
Business reply on Google
Hello Elle, we at the River City Mellow Mushroom apologize for the experience you had on our busy lunch shift. We strive to accommodate our guest with great service and food in a timely manner and unfortunately that did not happen on your visit. We hope that, given time, you give us another chance to provide you with a great dining experience.
Long wait time for food and unprofessional management response
Business reply on Google
Hello Chris, we at the River City Mellow Mushroom apologize for the experience you had on our busy lunch shift. We strive to accommodate our guest with great service and food in a timely manner and unfortunately that did not happen on your visit. We hope that, given time, you give us another chance to provide you with a great dining experience.
Long wait time and damaged pizza received upon delivery.
Business reply on Google
Hello Peter thank you for your patience on your last visit. Please contact the store ASAP so we can get some more information and get this corrected for you. We hope this visit does not deter you from coming back and hope to hear back from you. The store email is [email protected] or call the store and speak to a manager. Thank you again