Memorial Heights Emergency Center
🩺 Health & Wellness · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Newborn child was not attended to after waiting two hours.
Business reply on Google
Hello Rosa, My name is Jason, I oversee the facility and your review is concerning. I would like to have the opportunity to speak to you, please feel free to call me at 281-974-2365. Thank you
Doctor left before appointment time without notifying the patient.
Business reply on Google
Hello Noelle, I am very sorry for your experience, Our ER Physicians are on site 24/7 here at Memorial Heights Emergency Center. Seems that your experience was not at our facility. If you ever need anything in the future we are here to help with all your Medical Needs.
Staff provided poor service and were rude to the patient.
Business reply on Google
Hello Kayla, I am very sorry that you had this experience but this is not one of our employees, This review was left in error on our website.
Patient received unexpected bill after staff confirmed insurance coverage
Business reply on Google
Hello Connor, My name is Jason, I oversee all the operations here at Memorial Heights Emergency Center. I would like to have the opportunity to discuss your review that you left about service with us. Please feel free to call me directly at 281-974-2365, I look forward to speaking to you.
Excessive wait time resulted in the patient leaving without being seen.
Business reply on Google
Hello Luke, I am concerned with your visit with us here at Memorial Heights Emergency Center. I would like to have the opportunity to speak to you about the review please feel free to call me directly at 281-974-2365, I look forward to speaking to you.
Staff exhibited discriminatory behavior and refused to provide necessary medical…
Business reply on Google
Hi Daniel, I am sorry about the care you received from Memorial Hermann, but our Emergency Center is not affiliated with the Memorial Hermann Health System. I believe this review was left on our site in error. If there is anything that I can help you with please feel free to call me directly at 281-974-2365, I will be glad to help.
Staff displayed unprofessional and hostile behavior toward patients.
Business reply on Google
Hello Stephen, My name is Jason and oversee all the operations here at Memorial Heights Emergency Center. Your review is important to me, if you would when you have a free moment please feel free to call me directly at 281-974-2365. I look forward to hearing from you
medical supplies have not been delivered after one month
Business reply on Google
Hello Richard, I am Jason Masvero, I oversee all the operations here at Memorial Heights Emergency Center. I am concerned with the review you left while we are an emergency room and do not provide medical supplies to be delivered please feel free to call me directly at 281-974-2365. I would like to see how maybe we can help.
Front desk staff was rude and dismissive during check-in.
Patient refused ID photocopying due to safety concerns regarding medical records.
Front desk staff was unhelpful and indifferent to the patient.
Business reply on Google
Hello Rebecca, My name is Jason and I oversee the facility operations and would like to have to opportunity to speak with you about your experience, please call me at my direct number, 281-974-2365
Emergency center refused care to a child due to missing ID
Business reply on Google
Hello Ms. Lu, this review is very concerning and I would like to have the opportunity to discuss this issue. My name is Jason and I oversee all the operations here at Memorial Heights Emergency Center, my direct number is 281-974-2365, please feel free to call me at your earliest so that we can discuss this visit. Thank you in advance.
Staff provided false information regarding ambulance costs.
Business reply on Google
Ms. Lim, Thank you for taking my call to discuss your review above, if there is anything else that I may do to assist you please feel free to contact me at anytime.
Doctor dismissed patient concerns and failed to provide adequate medical explanation.
Medical staff failed to diagnose a fractured ankle bone correctly.
Business reply on Google
Hello, My name is Jason, I am the Facility Administrator for Memorial Heights Emergency Center and would like to have the opportunity to speak to you regarding your experience with us. Please feel free to call me at 281-974-2365.
Medical staff failed to diagnose a severe ear infection in child
Business reply on Google
Jamie, My name is Jason, I am the facility administrator here at Memorial Heights Emergency Center, the review you left is very concerning. I would like to have the opportunity to review your visit with you, please feel free to call me at 281-974-2365.
Staff denied restroom access to a potential patient.
Business reply on Google
Good Afternoon Stacy, I am sorry to read of your review of our facility. I would like to have the opportunity to speak to you about your visit with us. If you have a free moment please feel free to call 281-974-2365 and ask to speak with Jason, Thank you.
Facility demanded upfront payment before examining a sick child.
Business reply on Google
Good Afternoon Brooke, I am sorry to read of your review of our facility. I would like to have the opportunity to speak to you about your visit with us. If you have a free moment please feel free to call 281-974-2365 and ask to speak with Jason, Thank you.
The facility lost the test and provided an inaccurate positive result.
Staff prioritized paperwork and payment over urgent medical care.
Business reply on Google
We are sorry to read your review, but unfortunately, due this response being left from a business account, we are unable to determine your identity. Please reach out to our facility administrator (281) 501-2841so we can discuss your concerns directly.