Mesa Kitchen
🍽️ Restaurants · Houston
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The chitterlings were served improperly cleaned containing fecal matter and debris.
Business reply on Google
Thank you for bringing your concern to our attention. We take food quality, cleanliness, and the preparation of every item we serve very seriously. We do want to clarify an important detail: our chitterlings are only served on Saturdays, and this review was posted around 4:00 a.m. Saturday morning, before our restaurant was open or serving chitterlings that day. Because of that, we are unable to identify when this purchase was made based on the information provided in the review. We would appreciate the opportunity to look into this properly. Please contact us directly and provide the date and approximate time of your purchase, along with any receipt or order information you may have. If this food was purchased from our restaurant, we want to investigate your concerns with our kitchen staff immediately. We stand behind our food and our preparation standards, and we take any allegation involving food quality or safety seriously. We welcome the opportunity to address legitimate concerns directly and determine exactly what occurred.
Poor food quality and unauthorized substitutions for online order
Business reply on Google
Thank you for taking the time to share your feedback. We're truly sorry that your first experience with us did not meet your expectations. Because our vegetables and homemade sides are prepared fresh daily, availability can sometimes change throughout the day. While we make every effort to contact customers before completing an online order when an item is unavailable, we apologize that we fell short in your case and that a substitution was made without your approval. We're also disappointed to hear that several of the menu items did not meet the quality standards we strive to provide. Your comments about the brisket, sides, and missing bread have been shared with our kitchen and management team so we can address these issues and improve. We're glad you enjoyed the sausage and found the ribs to be decent, but we understand that isn't enough to make up for the overall experience. We appreciate your honest feedback, as it helps us improve. We hope you'll consider giving us another opportunity in the future to provide the fresh, flavorful barbecue and service that so many of our customers have come to expect.
The food served was dry and of poor quality.
Business reply on Google
We're sorry to hear that your experience at Mesa Kitchen didn't meet your expectations. Providing great food and friendly service is our top priority, and we take every customer's feedback seriously. We understand that we don't always get everything right, but we're committed to learning from every experience and continuously improving. We'd appreciate the opportunity to make things right and learn more about what happened. Please contact us directly so we can discuss your visit and work toward a resolution. Thank you for bringing this to our attention. We hope you'll consider giving Mesa Kitchen another opportunity to provide the quality food and service we're known for.
The pork chops and chicken strips were both dry.
Business reply on Google
We're sorry to hear that your experience at Mesa Kitchen didn't meet your expectations. Providing great food and friendly service is our top priority, and we take every customer's feedback seriously. We understand that we don't always get everything right, but we're committed to learning from every experience and continuously improving. We'd appreciate the opportunity to make things right and learn more about what happened. Please contact us directly so we can discuss your visit and work toward a resolution. Thank you for bringing this to our attention. We hope you'll consider giving Mesa Kitchen another opportunity to provide the quality food and service we're known for.
The chicken tenders were too sweet and the yams were overcooked.
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad you chose Mesa Kitchen. While we're happy you gave us a try, we're sorry to hear that your experience didn't fully meet your expectations. Our goal is to provide every guest with delicious food, friendly service, and a great dining experience, whether you dine in, take out, or order online. Your feedback helps us continue to improve, and we hope you'll give us another opportunity to earn your 5-star review on your next visit. Thank you again for your support, and we look forward to serving you again soon.
The food items ordered were excessively salty.
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad you chose Mesa Kitchen. While we're happy you gave us a try, we're sorry to hear that your experience didn't fully meet your expectations. Our goal is to provide every guest with delicious food, friendly service, and a great dining experience, whether you dine in, take out, or order online. Your feedback helps us continue to improve, and we hope you'll give us another opportunity to earn your 5-star review on your next visit. Thank you again for your support, and we look forward to serving you again soon.