Method Moving and Storage

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Deb, I'm genuinely sorry you feel this way, but there are some important details being left out here. This was actually your 4th time hiring us (3 moves 1 TV mount). On the first move you accused us of damaging your TV stand and insisted we replace it. When we came out to inspect it, the marks you claimed were damage were part of the manufactures design. You insisted your daughter went and bought a marker to fill in the spot you were claiming we damaged. That was all a lie. You later admitted that over text and apologized, saying you were embarrassed. We accepted that and moved forward (my mistake). Regarding the TV which was the 3rd job you contact us for 3 whole weeks after your 2nd move was completed asking for us to come and Mount your TV. (we take photos after unloading and of any damages we find during the job to protect both customers and ourselves. When we returned to mount the TV, the entire living room had been rearranged and the TV was sitting on its side. The screen was not damaged at the time of delivery nor was it left on its side when our crew left. We would never deny legitimate damage. In fact, we cover damages when we are responsible. But in this case, the timelin

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Hi Qisai, Your safe was bolted down, and you couldn’t open it. It’s a shame you choose to lie in hope to harm a small business.

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Dear Kenny, We’re sorry to hear about your dissatisfaction and want to address your concerns. On the day of your move, one of our employees unexpectedly called off, which impacted our original schedule. Once contacted, we informed you of the delay and provided an updated arrival time of 11-12, with an additional mover at no cost. To which you informed me that you would be leaving a bad review and hung up. We understand that this adjustment may have disrupted your plans, and for that, we sincerely apologize. We take our commitments seriously, and while unforeseen circumstances occasionally arise, we always strive to communicate promptly and find solutions that minimize inconvenience. Your feedback is important to us, and we’d like the opportunity to make this right. Please feel free to reach out to us directly at 602-670-4232 so we can discuss how to address your concerns further. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, Anthony Laytart

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Hi Hashem, Thank you for taking the time to leave your feedback. I’m sorry to hear your move was an unpleasant experience. It is our goal here to provide a stress free moving experience to all of our customers. It’s my understanding that you were only planning for two hours and to spend a set amount of $410 for this move, and the cost went over your expected budget to a total of $810 for an entire white glove moving service where you didn’t have to do a single thing. Unfortunately for you, leaving a false accusations a bad review won’t help. You know we charged hourly, so if you didn’t want to spend more money, you shouldn’t have us handle every aspect of your move such as packing your entire apartment, transporting everything to the new unit, assembling your furniture, unpacking boxes, mounting a tv, hanging multiple pictures (which you had us redo in different areas multiple times as you didn’t like the area after it was hung). If you would like to speak about this again, please call me or reach out to us via email. Till then, have a great day, and enjoy the new apartment! I’m glad we’re were able to take care of all your needs. Anthony Laytart Owner / Lead Specialist 602-670-423

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Hi Frances, I’m sorry to hear you had a bad experienced due to the Wardrobes that we never discussed prior to your move date. All you called about the day before was to mention you packed more than you expected and wouldn’t need us to pack you anymore. From my understanding, we were cheaper than other companies you called, we finished the job quicker than estimated which saved you money. You had nothing but nice things to say about the movers, there were no damages, scratches, or missing items. Overall it was a great move for you other than us not proving 2 boxes we never discussed bringing. Sorry you feel the way you do over something that didn’t change the outcome of the job at all. Sincerely Anthony Laytart

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Hi Bobby, I’m sorry to hear that you had a bad experience and thank you for your feedback. If you would have called and informed us of these concerns we could have resolved this. From my understanding nothing was damaged, and you are upset over something you never asked for to do. It was sent in the confirmation that we offered both of these services for an additional cost. Due to this review, my guys have been informing every customer that we bolt safes, and we now remove of all junk as it is incorporated in the pricing. I’d like to state to anyone reading this, the doors are over 30% or more of the weight of a safe, and majority tilt forward when opened unless loaded down with items or bolted. Carpeted or not!

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Hi Paul, Thank you for taking the time to leave us a review. I’m sorry you feel this way. I do admit to our faults, and take blame when we are wrong. I do reply to all reviews, good and bad ones, If my responses seem anymore condescending then the review being left, then you are most welcome to your opinion. If you’d like to try and resolve any issues, feel free to reach out via phone, 602-670-4232, or email, [email protected]

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Hi Dawn, Thank you for the feedback. I can’t say you were the best either. We are here to help people and we do the best we can every job, regardless of given circumstances. After multiple reschedules, downsizing the job, you being unprepared and under packed when the guys arrived (which could of been handled with a call or a text to let us know you aren’t prepared still and we could have went from there) neither vehicle was on site ready for the movers to load, we had to do more moving within the same 5 hour time frame that we originally scheduled you for, you placed all your moving blankets in the closet and never informed the movers about them, but instead told me “they never asked” and blamed us for it. Unfortunately we can’t please everybody, sorry you were one of those jobs. I wish you the best, and a great rest of your day. Ps. I said we could come load your second trip for free with 5 movers, a $625+ service to which you replied no, at that point we can’t help you further.

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Hi Fabian, Please give all details when you first call, and don’t switch the details every other time you call causing our quote to continuously change. To start, you wanted to “tentatively” book the job as our pricing seemed to high for the original move of the gun safe, piano, and fridge which the doors had to heed removed. Then you called back a week later to switch up the job details, adding an entire two bedroom house move, and removing the gun safe stop. Then mentioned the morning of the day you wanted your job done, that there are stairs at the unload and a washer and dryer going upstairs causing us to add an extra guy, causing you to barter with the price again, and how many guys we needed, stating “you’d help so we wouldn’t need a 3rd”. This causing us to not book your job. - Anthony Laytart

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Hi Amanda, I’m sorry you fill miss informed or over charged. We did inform your mom of the spill since you told us you wouldn’t be at the unload and she would be handling it on the that end (during the unload). And she gave us a towel to put over it to not track it into the house. As for the loading, you told me and my guys to put the dirt bikes (which were already missing tires and other pieces) around the large ATV. You watched us as we loaded them and never mentioned anything about it being wrong. They weren’t laid down or anything, You saw they were loaded properly and watched us close the door and seal the truck. Wood is $65 for the piece and the other $70 is for our time that’s it’s going to take to replace it. As that’s a half hour for 3 guys and it took us more than an hour to go and buy the wood, take off the old piece and replace the grip tape. We also quoted you $676 on 5/13 for the move and the total amount payed was $676 on 5/15, so no additional moving costs were applied it all balanced out with us finishing sooner.

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Hi Carson, We haven’t been ignoring you and Nothing is wrong with your Tv Mount or Sound Bar including cord concealment and an additional 4 gang outlet. We forgot to add four 1” spacers to your tv which only takes 5 minutes, which would allow it to not hit the electrical plugin behind your tv. We offered to come out and add those for no charge, but will not give you a refund for something that simple. Thanks and have a great day.

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Hi Tyson, What do you mean by this? When did we do your job as you are not in our system?

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They way you had worded the statement made it seem as if you thought we weren’t a really company. We don’t appreciate to do business with people who don’t respect our work and effort just because we are Students trying to grow. I apologize if you took it the wrong way.

Business reply on Google

I’m sorry about your experience and that your unhappy, I wish I would of know that our first job wouldn’t of been done on time Sooner, I let you know as soon as I got down there and was able to asses the situation. I’m also sorry you don’t feel we have you a fair enough discount, originally we give you a $35 discount on the original booking making it a budget job, plus another $22 dollars. I’m sorry we couldn’t give you a free move, but no one received a free move that day.