Methodist ER Converse
🩺 Health & Wellness · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff could not verify insurance coverage for emergency services.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at Methodist ER Converse, so we will make every effort to address any concerns. These comments have been shared with our leadership team. If you would like to speak with someone about your experience, please call 210-757-5000.
Staff failed to listen to concerns or order necessary diagnostic tests.
Business reply on Google
Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at 210-336-7984 so we can discuss your experience further. Thank you.
Physician failed to provide appropriate medical treatment for a dermal infection.
Business reply on Google
Hello Marshelle, we'd like to learn more about your experience so we can identify any concerns you may have. Please call 210-757-5000. Thank you.
Incorrect diagnosis led to worsening condition and unnecessary medical expenses.
Business reply on Google
Cynthia Madrid, please know we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. We've shared this feedback with our leadership team, and they would like to speak with you personally. At your convenience, please call 210-336-7984.
Patient charged high fees for minimal medical evaluation and treatment
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 210-336-7987 to discuss further.
Incorrect diagnosis led to untreated pneumonia and worsening health condition
Business reply on Google
Felicia, please know we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. We've shared this feedback with our leadership team, and they would like to speak with you personally. At your convenience, please call 210-336-7984.
excessive wait times and lack of staff attention in emergency room
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at Methodist ER Converse, so we will make every effort to address any concerns. These comments have been shared with our leadership team. If you would like to speak with someone about your experience, please call 210-336-7984.
Staff enforced inconsistent visitor policies and engaged in unprofessional behavior.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 210-336-7984.
Unprofessional and rude behavior from the ER check-in staff
unprofessional behavior from front desk and nursing staff
Staff neglected patient and provided unprofessional care during emergency room visit.
Excessive wait time for emergency medical treatment.
Front desk staff and security were rude and dismissive to patients.
Business reply on Google
We sincerely apologize for any issues experienced at Methodist ER Converse and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out at 210-757-5000 to express your concerns.
excessive wait times and lack of communication regarding patient transfer
Patient received inadequate pain management during emergency room visit.
Patient was denied appropriate medical care for hives and anxiety.
Staff showed lack of sympathy and mixed up patient medical paperwork.
Physician assistant displayed unprofessional behavior and dismissed patient's medical…
Medical staff failed to collect history and acted unprofessionally during treatment.
Slow service, staff negligence, and repeated errors on medical paperwork.