Methodist ER Nacogdoches Rd.
🩺 Health & Wellness · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Doctor provided inconsistent diagnosis and failed to listen to patient concerns.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 210-336-7984.
Staff provided negligent care and failed to address severe patient pain.
Business reply on Google
We truly value your feedback Renita, thank you for taking the time to leave a rating.
doctors provide poor bedside manner and lack empathy toward patients
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at Methodist ER Nacogdoches Rd., so we will make every effort to address any concerns. These comments have been shared with our leadership team. If you would like to speak with someone about your experience, please call 210-757-5000.
Physician failed to diagnose croup and provide necessary medical treatment
Business reply on Google
Laurie Strom, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give us a call at210-336-7984. Thank you.
Staff prioritized patient ethnicity over collecting necessary insurance information.
Business reply on Google
Tammy Jean Duncan, please know we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. If you would like to speak with someone about your experience, please call 210-336-7984.
Patient experienced discriminatory delays in care due to language barriers.
Business reply on Google
We appreciate you bringing this to our attention. Your experience matters to us, and we would like to understand more. Please feel free to reach out to us at 210-336-7984.
Improper wound cleaning and stitching of a child's head laceration
Business reply on Google
We appreciate you bringing this to our attention. Patient satisfaction is important to us so we will make every effort to address any concerns. These comments have been shared with our leadership team, and someone would like to speak with you directly. If you are willing, please call 210-336-7984.
Staff exhibited rude behavior and provided poor patient care.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at Methodist ER Nacogdoches Rd., so we will make every effort to address any concerns. These comments have been shared with our leadership team. If you would like to speak with someone about your experience, please call 210-336-7984.
Patient experienced discriminatory treatment and unprofessional conduct by a nurse…
Business reply on Google
We appreciate you bringing this to our attention. Your experience matters to us, and we would like to understand more. Please feel free to reach out to us at 210-336-7984.
Staff were dismissive and rude regarding medical concerns and reports.
Business reply on Google
Savannah, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give us a call at 210-336-7984.
medical staff failed to follow safety protocols and administer medication correctly
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 210-336-7984.
Physician was rude and unhelpful regarding patient pain
Business reply on Google
Hi Jeannie, thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at 210-336-7984. We look forward to hearing from you.
Medical staff failed to diagnose a serious MRSA infection.
Business reply on Google
April, we are sorry to hear of this experience in our Methodist ER Nacogdoches Rd. and would like to look into this further. Please call the director of emergency services for the facility at 210-336-7984 so that we can get further information to address the situation.
Substandard medical care and mishandled specimens caused patient harm and additional…
Business reply on Google
We sincerely apologize for any issues experienced at our hospital and value this feedback, Rebecca. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out to us at (210) 757-5434 to express your concerns.
unexpected additional physician fees charged months after initial payment
Business reply on Google
Thank you for the positive review and feedback, Sean!
Patient experienced medical neglect and excessive wait times for discharge.
Business reply on Google
Our Methodist ER Nacogdoches Rd. truly values your feedback, and we are sorry to hear about this experience. Thank you for making us aware of the situation so we may work to improve. Thank you.
Doctor violated patient privacy by discussing medical information in public areas.
Business reply on Google
Curtis, we are very sorry to hear of this experience and would like to look into this further. Please call (210) 317-9793 so that we can get further information to address the situation. Thank you!
Clinic failed to diagnose a severe infection requiring antibiotics
Business reply on Google
Chante, thank you for this feedback. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations.
Doctor provided inadequate care and displayed unprofessional behavior.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback, Julie. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone will reach out to discuss this experience in further detail. Thank you, again!
Staff appeared rushed and indifferent during the medical visit.